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Jonathan de Guzman Location
Valenzuela, NCR, PH
Jonathan de Guzman Work
2014 -now HP Store Customer and Sales Operations Manager (AP Region) @
2010 -2014 Order Fulfilment Operations Manager @
2009 -2010 Operations Manager @
2009 -2009 Account Manager @ Sykes
2008 -2008 Operations Supervisor @ Sykes
2005 -2008 Operations Team Lead @ Sykes
2003 -2004 Senior Customer Service Representative @ Sykes
Jonathan de Guzman Education
University of the Philippines
Bachelors (Political Science and Government, Political Science, Government)
Jonathan de Guzman Skills
Team Performance
Succession Planning
Key Performance Indicators
Procurement
Strategic Sourcing
Training
Facilitation
Operational Excellence
Risk Assessment
Problem Solving
Coaching & Mentoring
Complaint Management
Presentation Development
Solid Professional Standards
Client Accounts
Stakeholder Management
Presentations
Oral Communication
Negotiation
Business Reviews
Resource Staffing
Driving Results
Communication
Analytical Skills
Delivery Operations
Attention to Detail
Operational Planning
Account Management
Customer Engagement
Customer Experience
Project Coordination
Operations Management
Customer Service
Supply Chain Management
Order Management
Order Fulfillment
Order Processing
Sales Order Processing
Sales Operations
Back Office
Performance Management
Vendor Management
Management
BPO
Outsourcing
Team Management
Process Improvement
Call Centers
Recruiting
Team Leadership
Employee Engagement
Contact Centers
Business Process Improvement
Jonathan de Guzman Summary
Jonathan de Guzman, based in Valenzuela, NCR, PH, is currently a HP Store Customer and Sales Operations Manager (AP Region) at HP. Jonathan de Guzman brings experience from previous roles at HP, Emerson Process Management and Sykes. Jonathan de Guzman holds a Bachelors in Political Science and Government, Political Science, Government @ University of the Philippines. With a robust skill set that includes Team Performance, Succession Planning, Key Performance Indicators, Procurement, Strategic Sourcing and more. Jonathan de Guzman has 2 emails on RocketReach.
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