2005 -2012 Client Support and System Analyst @ Convergys
2004 -2005 QA and Testing @
Jonathan Armstead Education
University of Cincinnati
Bachelor of Science (Information Engineering Technology)
1999-2005
The Defiance College
(Computer Science)
2001-2002
Jonathan Armstead Skills
IBM Mainframe
Help Desk Support
SharePoint
Test Planning
Linux
SDLC
ITIL
Production Support
Lotus Notes
Troubleshooting
Incident Management
Crystal Reports
Client Liaison
Avaya IP Telephony
Oracle
Wireless Communications Systems
Microsoft Office
User Acceptance Testing
Test Cases
IBM AS/400
Testing
Change Management
Customer Service
Customer Support
Technical Support
System Testing
Unix
IBM iSeries
Billing Systems
Manual Testing
Databases
Jonathan Armstead Summary
Jonathan Armstead, based in Charlotte, NC, US, is currently a Manager, Billing Design Architect at Charter Communications. Jonathan Armstead brings experience from previous roles at Charter Communications, Netcracker and NetCracker. Jonathan Armstead holds a 1999 - 2005 Bachelor of Science in Information Engineering Technology @ University of Cincinnati. With a robust skill set that includes IBM Mainframe, Help Desk Support, SharePoint, Test Planning, Linux and more. Jonathan Armstead has 1 emails and 1 mobile phone numbers on RocketReach.
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