VP, Customer Experience Operations (Customer Success, Support and CS Ops) @ (August 2023 - May 2026)
VP, Customer Experience @ (October 2022 - August 2023)
Vice President Customer Experience @ (May 2021 - Present)
Director of Customer Experience @ (May 2021 - October 2022)
Head of Support and Success @ (July 2020 - May 2021)
Head of Support @ (July 2020 - May 2021)
Head of Support and Success @ (March 2019 - July 2020)
Senior Support Engineer @ (June 2018 - March 2019)
Software Engineer @ (November 2016 - June 2018)
Desktop Engineer @ (May 2013 - November 2016)
Desktop Support Analyst @ (August 2011 - December 2012)
Software Engineering Specialist @ NCR / The Haskell Company / Bank of America Merrill Lynch (January 2011 - January 2018)
Jon F Education
University of North Florida
(Political Science - International Relations)
2005-2012
University of North Florida
Bachelor of Arts (Political Science and Government)
Jon F Skills
Customer Success
Software as a Service (SaaS)
Startups
Management
Cybersecurity
IT Operations
Unity
Technical Support
Solution Engineering
Information Technology
Software Development Life Cycle (SDLC)
Agile Methodologies
Release Management
Troubleshooting
System Deployment
IT Service Management
Software Documentation
Incident Management
IT Management
Business Analysis
C#
Vendor Management
System Administration
Computer Hardware
JavaScript
Python
Active Directory
Microsoft Exchange
Windows Server
Windows
SCCM
Group Policy
Powershell
JIRA
Customer Service
Software Deployment
Help Desk Support
Networking
DevOps
Patch Management
Blackberry Enterprise Server
Windows XP Pro
Microsoft Deployment Toolkit Mdt
AutoCAD
Object Oriented Design
Data Center
Access
Software Development
Team Foundation Server Tfs
Citrix
Network Administration
Disaster Recovery
Printers
Windows Scripting
Desktop Deployment
VPN
Software Development Life Cycle Sdlc
Windows 7
Operating Systems
Technician
DHCP
Windows Vista
Windows XP
Windows Registry
SharePoint
Remote Desktop
Systems Analyst
Scrum
Microsoft Office
Software Installation
ShoreTel
Servers
BMC Remedy
Jon F Summary
Jon F, based in Jacksonville, FL, US, is currently a Fractional Consultant, CX and Revenue Operations at Nucleus Security. Jon F brings experience from previous roles at Simpatico Sim Shop and Nucleus Security. Jon F holds a 2005 - 2012 University of North Florida. With a robust skill set that includes Customer Success, Software as a Service (SaaS), Startups, Management, Cybersecurity and more. Jon F has 3 emails and 2 mobile phone numbers on RocketReach.
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