John Pickett Email
Senior VOC Manager @ OSB Group
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John Pickett Location
- England, United Kingdom
John Pickett Work
- Senior VOC Manager @ (March 2025 - Present)
- CX Net Promoter System Design Lead @ (January 2024 - January 2025)
- Group Marketing Research and Insight Manager @ (January 2023 - December 2023)
- Senior Insight Manager (Customer Experience) @ (December 2021 - December 2022)
- CX Business Insight Lead @ (August 2021 - December 2021)
- Customer Experience and Insight Planning Lead @ (April 2016 - July 2021)
- Market Insight and Research Lead @ (December 2014 - March 2016)
- NPS and Insight Lead @ (March 2014 - December 2014)
- Head of Consumer Insight @ (September 2013 - March 2014)
- Head of Insight @ (June 2010 - August 2013)
- Head of Customer Insight @ (May 2008 - June 2010)
- Interim Head of Insight roles @ (November 2007 - May 2008)
- Associate Director @ Holden Pearmain (Market Research Agency) (June 2006 - November 2007)
- Head of Market and Media Research @ (July 2000 - June 2006)
- Market Research Manager @ (July 1998 - July 2000)
John Pickett Education
- University of Essex
BA (Hons) (Government, Politics & History)
1987-1990
John Pickett Skills
- Advertising Effectiveness
- Brand Development
- Campaign Evaluation
- Consumer Insight
- Customer Acquisition
- Customer Experience
- Customer Experience Management
- Customer Retention
- Customer Satisfaction
- In House Qual & Quant
- Journey Management
- Journey Mapping
- Market Analysis
- Market Research
- Mystery Shopping
- NPD
- Net Promoter System
- Price Optimization
- Project Management
- Proposition Development
- Qualitative Research
- Quantitative Research
- Segmentation
- Social Media Measurement
- Strategic Development
- User Experience (UX)
- Web Development
- Product Engineering
- Customer Conversion
- Pricing
- Market Intelligence
- Social Media
- Public Speaking
- Sales
- In House Qual And Quant
- Marketing Communications
- Change Management
- Project Planning
John Pickett Summary
- John Pickett, based in England, United Kingdom, is currently a Senior VOC Manager at OSB Group. John Pickett brings experience from previous roles at HSBC, Hiscox, John Lewis Partnership and Toyota (GB) plc. John Pickett holds a 1987 - 1990 BA (Hons) in Government, Politics & History @ University of Essex. With a robust skill set that includes Advertising Effectiveness, Brand Development, Campaign Evaluation, Consumer Insight, Customer Acquisition and more. John Pickett has 2 emails on RocketReach.
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Top OSB Group Employees
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Group Finance Director
United Kingdom
Tom Dobson
Head of Credit Risk
United Kingdom
Martin Ward
Head of Treasury
London, GB
Steve Attree
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London, GB
Rob Sherwood-Smith
Head of IT Service Operations
Telford, GB
Louise Clark
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Chatham, GB
Natasha Rupniak
Head of Data Transformation
Telford, GB
Marta Wynn
Head of Financial Planning and Analysis (Costs)
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Zoe Peartree
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Rochester, GB
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