Tom Doidge Email
Head of Customer Vulnerability @ OSB Group
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Tom Doidge Location
- Nottingham, GB
Tom Doidge Work
- Head of Customer Vulnerability @ (February 2025 - Present)
- Head of Vulnerable Customer Strategy and Complaints Insight @ (November 2021 - February 2025)
- Head of Complaints Insight @ (January 2021 - November 2021)
- Complaints Insight Manager @ (September 2017 - January 2021)
- Complaints Insight Manager @ (April 2016 - September 2017)
- FOS and ICO Case Resolution Manager @ (May 2015 - April 2016)
- Customer Relations Consultant @ (November 2012 - May 2015)
- Customer Service Representative @ (March 2012 - November 2012)
- Customer Relations Consultant @ (August 2011 - January 2012)
Tom Doidge Education
- Nottingham Trent University
Bachelor of Arts (BA) (Communication and Media Studies)
2007-2010
Tom Doidge Skills
- Alternative Dispute Resolution
- Analytical Skills
- Business Analysis
- Case Studies
- Change Management
- Coaching
- Contact Centers
- Customer Journeys
- Data Analysis
- Dispute Resolution
- Financial Inclusion
- Financial Regulation
- Microsoft Excel
- Objection Handling
- Performance Metrics
- Public Relations
- Risk Assessment
- Risk Management
- Written Communication
- Social Media
- Process Improvement
- Financial Analysis
- Customer Service
Tom Doidge Summary
- Tom Doidge, based in Nottingham, GB, is currently a Head of Customer Vulnerability at OSB Group. Tom Doidge brings experience from previous roles at Capital One and Experian. Tom Doidge holds a 2007 - 2010 Bachelor of Arts (BA) in Communication and Media Studies @ Nottingham Trent University. With a robust skill set that includes Alternative Dispute Resolution, Analytical Skills, Business Analysis, Case Studies, Change Management and more. Tom Doidge has 1 emails on RocketReach.
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