John MacIntosh Email & Phone Number
Executive Director Workforce Management @ Tele Tech Co Inc
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John MacIntosh Location
- Glace Bay, NS, CA
John MacIntosh Work
- 2025 - now Executive Director Workforce Management @
- 2021 - 2025 Independent Contractor - WFM Support Services @ JMacIntosh Consulting
- 2021 - 2025 VP, Workforce Management @
- 2016 - 2021 Director, Workforce Management @
- 2014 - 2016 Senior Manager, Workforce Management @
- 2009 - 2014 Regional Manager, Operations Planning - North America @
- 2007 - 2009 Operations Planning Manager @ Stream Global Services
- 2003 - 2007 Schedule Analyst @ Stream International
John MacIntosh Education
- DMDH
- Cape Breton Business College
John MacIntosh Skills
- Call Center
- Workforce Management
- Service Delivery
- Contact Centers
- Avaya
- BPO
- Customer Experience
- CRM
- Team Management
- Call Centers
- Outsourcing
- Customer Satisfaction
- Vendor Management
- Sla
- Transition Management
- Offshoring
- Inbound Marketing
- Call Center Development
- Performance Management
- Technical Support
- IEX
- Telemarketing
- Customer Retention
- Capacity Planning
- Operations Management
- IVR
- COPC
- Soft Skills
- Avaya Technologies
- Process Improvement
- Management
- Team Leadership
- Business Process Improvement
- Business Process Outsourcing (BPO)
- Analysis
- Team Building
- Project Management
- Business Process Outsourcing Bpo
- Strategic Planning
- Marketing
- Sales Management
- Business Process Outsourcing
John MacIntosh Summary
- John MacIntosh, based in Glace Bay, NS, CA, is currently a Executive Director Workforce Management at TTEC. John MacIntosh brings experience from previous roles at JMacIntosh Consulting, ResultsCX, Sutherland Global Services and Convergys. John MacIntosh holds a DMDH. With a robust skill set that includes Call Center, Workforce Management, Service Delivery, Contact Centers, Avaya and more. John MacIntosh has 2 emails and 1 mobile phone numbers on RocketReach.
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