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Doug Almond Location
Florida, United States
Doug Almond Work
2026 -now Chief Delivery Officer @
2022 -2026 VP and General Manager West Region @
2016 -2026 Country Head and VP @
2013 -2016 SVP Operations @
2008 -2012 Regional Vice President - International Operations @ APAC Customer Services
2007 -2008 Regional Vice President and Country Manager - Philippines @ Affiliated Computer Services
2006 -2007 Vice President of Operations - Philippines @
1999 -2006 Director of Operations @
Doug Almond Education
Central Piedmont Community College
Doug Almond Skills
BPO
Contact Centers
Outsourcing
Offshoring
Operations Management
P&L Responsibility
Customer Experience
Performance Management
Income Statement
Call Center Development
Strategy
Customer Retention
CRM
Lead Generation
Process Improvement
Leadership Development
Leadership
P&L Management
Vendor Management
Customer Satisfaction
P&L
Team Leadership
Call Centers
Account Management
Management
Business Process Improvement
Customer Engagement
Social Media
Public Speaking
Strategic Planning
Sales Management
Customer Service
Research
Doug Almond Summary
Doug Almond, based in Florida, United States, is currently a Chief Delivery Officer at TTEC. Doug Almond brings experience from previous roles at Sutherland, Sutherland Global Services, Alorica and APAC Customer Services. Doug Almond holds a Central Piedmont Community College. With a robust skill set that includes BPO, Contact Centers, Outsourcing, Offshoring, Operations Management and more. Doug Almond has 2 emails and 1 mobile phone numbers on RocketReach.
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