John Hsuan Email & Phone Number

Principal Technical Program Manager, Corporate Tech Services @ Walmart Global Tech

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John Hsuan Location

Bothell, WA, US

John Hsuan Work

Principal Technical Program Manager, Corporate Tech Services @ (June 2024 - Present)
Customer Success and Operations Excellence Lead, Platform Services Delivery and Operations @ (September 2023 - May 2024)
Director, Customer Success @ (February 2022 - July 2023)
Director, Customer Success @ (January 2021 - February 2022)
CS Executive @ (May 2016 - January 2021)
Managing Director, Customer Success and Professional Services @ (January 2015 - May 2016)
Sr. Director, Professional Services, Global Consulting Services @ (September 2008 - January 2015)
Director, Engineering Services and Global Customer Support @ (September 2007 - December 2008)
Associate Director, Professional Services @ (September 2005 - October 2007)

John Hsuan Education

Villanova University 2009-2010
University of British Columbia
Bachelor Of Arts
1984-1988
Vancouver College 1980-1984

John Hsuan Skills

Team Management
Customer Advocacy
Center of Excellence
Operational Excellence
Managed Services
Custom Software
User Requirements
Voice of the Customer
Maturity Models
Revenue & Profit Growth
Solution Delivery
Continuous Integration and Continuous Delivery (CI/CD)
Site Reliability Engineering
Incident Management
Artificial Intelligence (AI)
People Management
Customer Lifecycle Management
Strategic Planning for Growth
Human Centered Design
Product Development
Process Engineering
Value Engineering
Business Coaching
Trend Forecasting
KPI Dashboards
Key Performance Indicators
Sentiment Analysis
Project Management
DMAIC
Method Development
Customer Experience
Customer Retention
Product Adoption
Mentoring
User-centered Design
Servant Leadership
Value Realization
Proactive Monitoring
Data Analysis
Program Development
Customer Journey Mapping
CRM Databases
Customer Experience Management
Collaborative Problem Solving
Creative Problem Solving
User experience
Customer Success
Solution Selling
Customer Relations
Program Management
Project Portfolio Management
Project Implementation
Project Delivery
Enterprise Software
SaaS
CRM
Pre-sales
Management
Business Analysis
Professional Services
Customer Service
Business Intelligence
Integration
Start-ups
Requirements Gathering
Solution Architecture
Agile Methodologies
Software Development
Business Process
Service Delivery
Outsourcing
Enterprise Architecture
IT Service Management
Leadership
Cloud Computing
Business Process Improvement
IT Strategy
Product Management
SDLC
Salesforce.com
Software Industry
Software Project Management
Knowledge Management
SOA
Process Improvement
SharePoint
Vendor Management
Requirements Analysis
Demand Generation
Software Implementation
Consulting
PaaS
Analytics
Business Transformation
Business Process Design
Scrum
Go-to-market Strategy

John Hsuan Summary

John Hsuan, based in Bothell, WA, US, is currently a Principal Technical Program Manager, Corporate Tech Services at Walmart Global Tech. John Hsuan brings experience from previous roles at Walmart Global Tech, Mural, PagerDuty and Zendesk. John Hsuan holds a 2009 - 2010 Villanova University. With a robust skill set that includes Team Management, Customer Advocacy, Center of Excellence, Operational Excellence, Managed Services and more. John Hsuan has 3 emails and 7 mobile phone numbers on RocketReach.