2009 -
2010 Senior Architect, Managed Contact Center Applications @
2006 -
2009 Telecom Architect, Contact Center Planning and Design @
2003 -
2006 Programmer and Analyst Telecom, Voice Operations @
2003 -
2003 IT Campus Associate, IT @
1999 -
2003 Student Technician Manager, Information Systems and Services @
John Engelstad Education
Arizona State University, W. P. Carey School of Business
Master of Business Administration (M.B.A.)
2013
-
2015
California Lutheran University
BS (Computer Information Systems)
1999
-
2003
John Engelstad Skills
Technology Management
Contact Center Architecture
Unified Communications
Leadership
VoIP
Information Technology
Technology Integration
Technical Leadership
CTI
ACD
Predictive Dialers
Workforce Management
IVR
Aspect ACD
NICE Call Recording
SIP
Aspect
Call Center Architecture
Call Centers
Telephony
Telecommunications
Banking
Server Administration
Server Architecture
System Architecture
Solution Architecture
Budgets
Project Management
Vendor Management
Integration
Management
Point of Contact
Repeatable
Systems Engineering
Technical Support
Voice
Support Documentation
Testing Tools
Simple
Master Plan
Sla
250k
Hiring
Enact
Agile Methodologies
Costa Rica
Privacy Law
Waterfall
Production Support
Project Work
Microsoft
Customer Experience Management
Asset
Business Continuity
Analysis
Contact Centers
Business Partnering
Seats
Testing
Business Administration
Forecasting
Reports
Mergers and Acquisitions
Databases
IBM
System Upgrades
Strategy
India
Project Planning
Business Intelligence
Networking
Coordination
Human Resource Planning
List Management
Portfolio
Operations
Lotus Notes
Learner
Technology Solutions
Training
Funding
Applications
Credit Scoring
Ring
Architecture
Requirements Gathering
JavaScript
Alcatel
Psychology
Expansions
Professional Services
Lead by Example
Tempe
Cisco Technologies
Design
Business Expansion
Sage Act
Risk
Customer Service
Computer Information Systems
Platforms
Call Routing
24x7
Responsibility
Investments
Internal Audit
Consumer
Assessment
Loans
Customer Self Service
Compliance
Service Delivery
Ports
Divestiture Experience
Software
Reviews
Strategic Initiatives
Business Services
Campaigns
Savings
Roadmap
Science
Partnerships
Suppliers
Scalability
Customer Base
Project
Financial Forecasting
Complex Systems
System
Nuance
Concurrent
Supply Chain Management
Infrastructure
Software Lifecycle
Scheduling
Arizona
Emerging Technologies
Executive Management
Engineering
Avaya Technologies
Capacity Management
Coordinated
Vendors
Speech
Onboarding
Sizing
Policy
Gamma
Chandler
Contact Center Technology
Supports
Software Design
Disaster
Genesys
Public Speaking
Real Estate
Microsoft Excel
Large Enterprise
House
Finance
International
Wireless
Technical Documentation
Touch
Tone
Agents
Six Sigma
Software Development
Information Systems
Temporary Placement
Home Equity Loans
Loan Servicing
Deployed
Insurance
RFP
Enterprise Software
John Engelstad Summary
John Engelstad, based in Gilbert, AZ, US, is currently a Co-Founder and Chief Operating Officer at Awake Window & Door Co.. John Engelstad brings experience from previous roles at PGT Innovations and Bank of America. John Engelstad holds a 2013 - 2015 Master of Business Administration (M.B.A.) @ Arizona State University, W. P. Carey School of Business. With a robust skill set that includes Technology Management, Contact Center Architecture, Unified Communications, Leadership, VoIP and more. John Engelstad has 2 emails and 3 mobile phone numbers on RocketReach.
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