2009 -2010 Senior Architect, Managed Contact Center Applications @
2006 -2009 Telecom Architect, Contact Center Planning and Design @
2003 -2006 Programmer and Analyst Telecom, Voice Operations @
2003 -2003 IT Campus Associate, IT @
1999 -2003 Student Technician Manager, Information Systems and Services @
John E. Education
Arizona State University, W. P. Carey School of Business
Master of Business Administration (M.B.A.)
2013-2015
California Lutheran University
BS (Computer Information Systems)
1999-2003
John E. Skills
Technology Management
Contact Center Architecture
Unified Communications
Leadership
VoIP
Information Technology
Technology Integration
Technical Leadership
CTI
ACD
Predictive Dialers
Workforce Management
IVR
Aspect ACD
NICE Call Recording
SIP
Aspect
Call Center Architecture
Call Centers
Telephony
Telecommunications
Banking
Server Administration
Server Architecture
System Architecture
Solution Architecture
Budgets
Project Management
Vendor Management
Integration
Management
John E. Summary
John E., based in Gilbert, AZ, US, is currently a Co-Founder and Chief Operating Officer at Awake Window & Door Co.. John E. brings experience from previous roles at PGT Innovations and Bank of America. John E. holds a 2013 - 2015 Master of Business Administration (M.B.A.) @ Arizona State University, W. P. Carey School of Business. With a robust skill set that includes Technology Management, Contact Center Architecture, Unified Communications, Leadership, VoIP and more. John E. has 3 emails and 1 mobile phone numbers on RocketReach.
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