John Cxad Email
Head of Customer Retention @ PhoneWatch
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John Cxad Location
- Ireland
John Cxad Work
- 2023 -now Head of Customer Retention @
- 2014 -now Head of Customer Services @
- 2013 -2014 Eircom CSS Call Centre Operations Manager @
- 2013 -2013 Mobile Call Centre Operations Manager( Seconded to Eircom) @
- 2012 -2013 Customer Insight Manager @
John Cxad Education
- The CX Academy
Professional Diploma in CX (Customer Experience)
2019-2020 - The CX Academy
Professional Certificate in CX (Customer Experience)
2019-2019 - IICP College
Certificate in Integrative Counselling and Psychotherapeutic Studies Hetac Level 6 (Counseling Psychology)
2013-2013
John Cxad Skills
- Telecommunications
- Call Centers
- BPO
- Outsourcing
- Contact Centers
- Workforce Management
- Customer Experience
- Mobile Devices
- Team Leadership
- Team Management
- Management
- Vendor Management
- Customer Satisfaction
- CRM
- Customer Retention
- Customer Relationship Management (CRM)
- Business Process Outsourcing (BPO)
- Customer Service
John Cxad Summary
- John Cxad, based in Ireland, is currently a Head of Customer Retention at PhoneWatch. John Cxad brings experience from previous roles at PhoneWatch and Firstsource Solutions Limited. John Cxad holds a 2019 - 2020 Professional Diploma in CX in Customer Experience @ The CX Academy. With a robust skill set that includes Telecommunications, Call Centers, BPO, Outsourcing, Contact Centers and more. John Cxad has 1 emails on RocketReach.
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