Stephen Flood Email
Field Operations Director @ PhoneWatch
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Stephen Flood Location
- Ireland
Stephen Flood Work
- 2014 -now Field Operations Director @
- 2014 -2014 Operational Analytics Manager @
- 2013 -2013 Experienced General and Operations Manager @ Telecoms / Call Centre
- 2011 -2013 Head of Multi Channel Contact Centres and General Manager 11811 Directory Enquiries and Card and Payphones @
- 2010 -2013 General Manager 11811 Directory Enquiries and Card and Payphones @
- 2008 -2010 Head of Commercial Development and Technology 11811 Directory Enquiries @
- 2005 -2008 Head Of Technology Directory and Emergency Services @
- 2001 -2005 Data and Systems Project Manager eircom TSS @
Stephen Flood Education
- IBEC / DIT
Managing People Programme Level 6 Special Purpose Award (Leadership, Managing Performance, Communication, Interpersonal Skills, Employment Legislation)
2012-2012 - Dundalk Institute of Technology
Bachelor of Business Studies (Administration, Business, Finance, Economics, I.T)
1995-1999 - St Pats 1990-1995
Stephen Flood Skills
- Product Development
- Customer Relations
- Business Process Improvement
- Workforce Management
- Telecommunications
- P+L Management
- Operations Management
- Customer Satisfaction
- Net Promoter Score
- Regulatory Requirements
- Business Analysis
- Business Strategy
- Technical Management
- RFI
- RFP
- Service Optimization
- Site Consolidation
- Collective Bargaining
- Vendor Management
- People Management
- Business Case Modelling
- Preparation of Business Cases
- Preparation Of Reports
- Strategic Planning
- Marketing Strategy
- Social Media
- Webchat
- Email Strategy
- Management
- CRM
- Budgets
- Cross-functional Team Leadership
- Performance Management
- Outsourcing
- Call Centers
- Change Management
- Team Leadership
- Customer Service
- P&L Management
- Customer Experience
- Project Management
- Contact Centers
- Mobile Devices
- Product Management
- Team Management
- Managed Services
- Strategy
- Broadband
- Process Improvement
- Start-ups
- Public Speaking
- Start Ups
- Healthcare
- Program Management
- Microsoft Excel
- Cross Functional Team Leadership
- Training
Stephen Flood Summary
- Stephen Flood, based in Ireland, is currently a Field Operations Director at PhoneWatch. Stephen Flood brings experience from previous roles at Irish Water, Telecoms / Call Centre and eircom. Stephen Flood holds a 2012 - 2012 Managing People Programme Level 6 Special Purpose Award in Leadership, Managing Performance, Communication, Interpersonal Skills, Employment Legislation @ IBEC / DIT. With a robust skill set that includes Product Development, Customer Relations, Business Process Improvement, Workforce Management, Telecommunications and more. Stephen Flood has 1 emails on RocketReach.
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