Stephen Flood Location
Ireland
Stephen Flood Work
- 2014 - now Field Operations Director @ PhoneWatch
- 2014 - 2014 Operational Analytics Manager @ Uisce Éireann Irish Water
- 2013 - 2013 Experienced General and Operations Manager @ Telecoms / Call Centre
- 2011 - 2013 Head of Multi Channel Contact Centres and General Manager 11811 Directory Enquiries and Card and Payphones @ eir Ireland
- 2010 - 2013 General Manager 11811 Directory Enquiries and Card and Payphones @ eir Ireland
- 2008 - 2010 Head of Commercial Development and Technology 11811 Directory Enquiries @ eir Ireland
- 2005 - 2008 Head Of Technology Directory and Emergency Services @ eir Ireland
- 2001 - 2005 Data and Systems Project Manager eircom TSS @ eir Ireland
Stephen Flood Education
- IBEC / DIT
Managing People Programme Level 6 Special Purpose Award (Leadership, Managing Performance, Communication, Interpersonal Skills, Employment Legislation)
2012 - 2012 - Dundalk Institute of Technology
Bachelor of Business Studies (Administration, Business, Finance, Economics, I.T)
1995 - 1999 - St Pats1990 - 1995
Stephen Flood Skills
- Product Development
- Customer Relations
- Business Process Improvement
- Workforce Management
- Telecommunications
- P+L Management
- Operations Management
- Customer Satisfaction
- Net Promoter Score
- Regulatory Requirements
Stephen Flood Summary
Stephen Flood, based in Ireland, is currently a Field Operations Director at PhoneWatch. Stephen Flood brings experience from previous roles at Irish Water, Telecoms / Call Centre and eircom. Stephen Flood holds a 2012 - 2012 Managing People Programme Level 6 Special Purpose Award in Leadership, Managing Performance, Communication, Interpersonal Skills, Employment Legislation @ IBEC / DIT. With a robust skill set that includes Product Development, Customer Relations, Business Process Improvement, Workforce Management, Telecommunications and more. Stephen Flood has 1 emails on RocketReach.
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