Joe Jacob Email & Phone Number
Sr. Manager, B2B Support @ VitalSource
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Joe Jacob Location
- Chicago, IL, US
Joe Jacob Work
- Sr. Manager, B2B Support @ (June 2026 - Present)
- Sr. Manager, Customer Support (RedShelf) @ (April 2025 - June 2026)
- Director of Customer Experience @ (August 2023 - April 2025)
- Director of Customer Support @ (January 2023 - August 2023)
- Senior Manager, Content Support and Remediation @ (March 2022 - December 2022)
- Manager, Content Support @ (May 2021 - March 2022)
- Customer Service Optimization Consultant @ (May 2020 - November 2021)
- Customer Operations Manager, Members Service Center @ (December 2019 - April 2021)
- Customer Service Optimization Strategist @ (March 2019 - December 2019)
- Customer Support Reporting Analyst @ (November 2017 - March 2019)
- Customer Support Team Manager @ (May 2013 - November 2017)
- Senior Animator @ (March 2009 - May 2013)
Joe Jacob Education
- The Illinois Institute of Art-Schaumburg
Joe Jacob Skills
- Customer Experience
- Creative Problem Solving
- Zendesk
- Project Management
- Customer Relationship Management (CRM)
- Customer Insight
- Analytical Skills
- Microsoft Excel
- SQL
- Google Docs
- Photoshop
- After Effects
- Google Analytics
- HTML
- CSS
- JavaScript
- JIRA
- Slack
- Google Slides
- People Management
- Customer Service
- Team Leadership
- Team Management
- Communication
- Diplomacy
- Critical Thinking
- Google Sheets
- Trello
- Customer Service Operations
- Priority Management
- Trivia
- Zoom
- Motion Graphics
- Computer Animation
- 3D
- Microsoft Office
- Microsoft Word
- Traditional Animation
- 3D Studio Max
- Storyboarding
- Maya
- Customer Support
- Adobe Photoshop
- Art
- Illustrator
- Animation
- Quality Assurance
- Cartoons
- Adobe Creative Suite
- Short Films
Joe Jacob Summary
- Joe Jacob, based in Chicago, IL, US, is currently a Sr. Manager, B2B Support at VitalSource. Joe Jacob brings experience from previous roles at VitalSource, RedShelf, Fluent, Inc and Pluralsight. Joe Jacob holds a The Illinois Institute of Art-Schaumburg. With a robust skill set that includes Customer Experience, Creative Problem Solving, Zendesk, Project Management, Customer Relationship Management (CRM) and more. Joe Jacob has 2 emails and 1 mobile phone numbers on RocketReach.
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