Joe Hatley Email & Phone Number
Site Director @ RDI Corporation
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Joe Hatley Location
- Newport, VT, US
Joe Hatley Work
- Site Director @ (May 2019 - Present)
- Site Director @ (October 2018 - January 2019)
- Sr. Director, Workforce Management @ (October 2016 - July 2018)
- Sr. Operations Manager @ (October 2015 - June 2016)
- Director Of Operations @ (November 2014 - October 2015)
- Site Director Apprentice @ (July 2011 - November 2014)
- Rersource Center, Assistant Manager @ Paragon Technical Services (March 2008 - July 2012)
- Chief Operating Officer and Consultant @ Fort Services (July 2007 - March 2008)
- Director, National Customer Service Centers @ LYNX Services, a Solera company (July 2001 - June 2007)
- Sr. Operations Manager @ (May 2000 - June 2001)
- Department Manager @ SPS Payment Systems (June 1987 - June 2001)
Joe Hatley Education
- Tusculum University
Bachelor of Applied Science (BASc) (Organizational Management)
1991-1993 - Northeast State Community College
Associate of Science (A.S.) (Accounting and Finance)
1987-1989 - Daniel Boone High School
Honors Diploma (Business)
1983-1987
Joe Hatley Skills
- Management
- Project Management
- Workforce Management
- Business Process Improvement
- Six Sigma
- Lean Enterprise Implementation
- Managerial Finance
- Budget Management
- Organizational Leadership
- Business Process Outsourcing (BPO)
- Telecommunications
- Recruiting
- Forecasting
- Scheduling
- P&L Management
- P&L Forecasting
- P&L Analysis
- Site Management
- Microsoft Office
- Genesys
- Blue Pumpkin
- IEX Total View
- Google+
- Vendor Management
- Process Improvement
- Business Process Outsourcing Bpo
- Change Management
- Customer Service
- Marketing Strategy
- Call Center Development
- Contact Centers
- Community Outreach
- Call Center
- Nonprofits
- Business Process Outsourcing
- Customer Service Management
- Customer Satisfaction
- Leadership Development
- Account Management
- Training
- Call Centers
- Leadership
- Strategic Planning
- Team Leadership
- Team Building
- Operations Management
- Outsourcing
- Performance Management
- Customer Experience
- Business Process Excellence
- Finance for Non Financial Managers
- Team Process Leadership
- Lean Enterprise Managers Training
- Sigma Logic Managers Training
- TCS Scheduling Managers Training
- Witness Solutions Managers Training
- Mercom Logger Recording Managers Training
- E Talk Data/Voice Recording Managers Training
- Avaya PBX/Phone Switch Management
- Avaya Customer Management Systems
- Corporate Accounting Seminar/Training
- Corporate Payroll Administration
- Building Teams to Improve Performance
- Iex Scheduling Management
- Voice of the Customer Training
- Business Process
- Payroll
- Budgets
- Finance
- Insurance
- Sales
Joe Hatley Summary
- Joe Hatley, based in Newport, VT, US, is currently a Site Director at RDI Corporation. Joe Hatley brings experience from previous roles at FCR, Elavon, Inc., 24-7 Intouch and The Results Companies. Joe Hatley holds a 1991 - 1993 Bachelor of Applied Science (BASc) in Organizational Management @ Tusculum University. With a robust skill set that includes Management, Project Management, Workforce Management, Business Process Improvement, Six Sigma and more. Joe Hatley has 2 emails and 7 mobile phone numbers on RocketReach.
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