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Jim Brunken Location
Fairport, NY, US
Jim Brunken Work
2019 -now Vice President, Strategic Sales @
2017 -now Vice President, Sales Operations @
2015 -2017 Vice President, Global Head of a.c.e @
2013 -2017 Assistant Vice President, Business Operations @
2010 -2013 Associate Vice President, Global Organizational Excellence @
2010 -2011 Associate Vice President, Global Service Delivery @
2008 -2010 Associate Vice President, Service Delivery @
2005 -2008 Director @
1995 -2005 Operations Manager @
Jim Brunken Education
Nazareth College
Master Of Science (Business Administration)
1996-2001
SUNY College at Geneseo
Bachelor Of Science (Public Relations, Communications)
1991-1995
Jim Brunken Skills
BPO
Outsourcing
Workforce Management
Call Center
Transition Management
Service Delivery
Offshoring
Outsourcing Management
Vendor Management
Operations Management
Inbound Marketing
Contact Centers
Customer Experience
Call Centers
Team Management
Business Process Improvement
Management
Business Transformation
Call Center Development
Customer Satisfaction
Employee Engagement
Global Delivery
MIS
Operational Excellence
Performance Management
Process Excellence
Process Improvement
Process Management
Sla
Soft Skills
CRM
Business Process Re-engineering
Six Sigma
Business Process Outsourcing (BPO)
Customer Relationship Management (CRM)
Service-Level Agreements (SLA)
Jim Brunken Summary
Jim Brunken, based in Fairport, NY, US, is currently a Vice President, Strategic Sales at Alorica. Jim Brunken brings experience from previous roles at Alorica and Sutherland Global Services. Jim Brunken holds a 1996 - 2001 Master Of Science in Business Administration @ Nazareth College. With a robust skill set that includes BPO, Outsourcing, Workforce Management, Call Center, Transition Management and more. Jim Brunken has 3 emails and 2 mobile phone numbers on RocketReach.
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