Jermaine Smith Email & Phone Number
Sr. Director Customer Support @ Valvoline Inc.
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Jermaine Smith Location
- Charlotte, NC, US
Jermaine Smith Work
- 2023 -now Sr. Director Customer Support @
- 2022 -2023 Sr. Director, Call Center Operations @
- 2018 -2022 Director of Service Operations, Aetna One Advocate @
- 2016 -2018 Director of Customer Experience and Retention @
- 2014 -2016 General Manager, Call Center Operations @
- 2012 -2014 Call Center Operations Manager @
- 2010 -2012 Sales and Service Manager, Call Center Operations @
- 2007 -2010 Unit Manager @
- 1995 -2007 Sales and Service Manager, Call Center Operations @
Jermaine Smith Education
- Louisiana State University Shreveport
Master of Business Administration (MBA)
2015-2016 - North Carolina Agricultural and Technical State University
Bachelor of Science (BS) (Economics)
1998
Jermaine Smith Skills
- Team Building
- Customer Satisfaction
- Customer Experience
- Operations Management
- Call Centers
- Customer Retention
- Hiring
- Sales Management
- Forecasting
- P&L Management
- Sales Operations
- Store Management
- Contact Centers
- Analytics
- Customer Service
- Team Leadership
- Management
- Training
- Driving Results
- P&L
Jermaine Smith Summary
- Jermaine Smith, based in Charlotte, NC, US, is currently a Sr. Director Customer Support at Valvoline Inc.. Jermaine Smith brings experience from previous roles at American Residential Services, Aetna, XOOM Energy and Sears Holdings Corporation. Jermaine Smith holds a 2015 - 2016 Master of Business Administration (MBA) @ Louisiana State University Shreveport. With a robust skill set that includes Team Building, Customer Satisfaction, Customer Experience, Operations Management, Call Centers and more. Jermaine Smith has 2 emails and 1 mobile phone numbers on RocketReach.
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