Jefferson Salubon Email
Sr. Director, Digital Solutions @ IntouchCX
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Jefferson Salubon Location
- Calabarzon, Philippines
Jefferson Salubon Work
- 2021 - now Sr. Director, Digital Solutions @
- 2017 - 2021 Sr. Director Workforce Operation and Intelligence @
- 2016 - 2017 Director, Business Intelligence @
- 2015 - 2016 Director Business Intelligence and Workforce Management @
- 2015 - 2015 Workforce Manager @ Asurion (TCP)
- 2010 - 2014 Workforce Director @ Paxys Global Services
- 2009 - 2010 WFM Manager (Sucat) @
- 2007 - 2009 WFM Supervisor @
- 2007 - 2007 WFM Scheduling and Forecasting Analyst @
- 2005 - 2007 WFM Mission Control Analyst @
- 2005 - 2005 Call Center Representative @
- 2004 - 2005 I.T. Staff @ Monheim Distributors, Inc.
Jefferson Salubon Education
- System Technology Institute
Bachelor of Science in Computer Science
2001 - 2005
Jefferson Salubon Skills
- Forecasting
- Call Center
- BPO
- Excel
- Workforce Management
- Microsoft Excel
- Management
- Contact Centers
- Capacity Planning
- Process Scheduler
- Call Centers
- Analysis
- IEX
- Avaya
- eWFM
- Service Delivery
- ACD
- Outsourcing
- Quality Assurance
- Performance Management
- Process Improvement
- CRM
- Call Center Development
- Team Management
- Inbound Marketing
- Troubleshooting
- Customer Satisfaction
- Customer Experience
- Vendor Management
- Project Planning
- Business Process Improvement
- Sla
- Change Management
- COPC
- Operations Management
- Avaya Technologies
- Training
- Team Leadership
- Customer Service
- Coaching
- Leadership
- Sales
- Employee Engagement
- Telecommunications
- Time Management
- Business Analysis
- Recruiting
- Strategic Planning
- People Management
- Microsoft Office
- Office 365
- Spreadsheets
Jefferson Salubon Summary
- Jefferson Salubon, based in Calabarzon, Philippines, is currently a Sr. Director, Digital Solutions at IntouchCX. Jefferson Salubon brings experience from previous roles at IntouchCX, PCCW Teleservices and Asurion (TCP). Jefferson Salubon holds a 2001 - 2005 Bachelor of Science in Computer Science @ System Technology Institute. With a robust skill set that includes Forecasting, Call Center, BPO, Excel, Workforce Management and more. Jefferson Salubon has 2 emails on RocketReach.
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Jefferson Salubon
Sr. Director, Digital Solutions
Calabarzon, Philippines
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