Jane Bird Email
CX Process Redesign Manager @ Optus
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Jane Bird Location
- East Killara, NSW, AU
Jane Bird Work
- CX Process Redesign Manager @ (January 2019 - Present)
- Customer Experience Manager @ Bupa Health Services (November 2016 - January 2019)
- Associate Director, Customer Experience @ (July 2016 - November 2016)
- Customer Experience Lead @ (August 2012 - June 2016)
- Senior Policy Analyst @ NSW Ministry of Health, Strategic Relations and Communications Branch (May 2011 - August 2012)
- Head of Commissioning for Planned Care @ National Health Service (NHS) North Lincolnshire (Primary Care Trust) (January 2010 - December 2010)
- Various roles in Clinical Governance @ NHS North Lincolnshire (August 1995 - January 2010)
Jane Bird Education
- La Trobe University
(Information Technology)
2021-2023 - University of Wolverhampton
Bachelor’s Degree (Business with Marketing (Honours))
Jane Bird Skills
- Customer Experience Management
- Voice of the Customer Analysis
- Critical Thinking
- Strategy
- Service redesign
- Value Stream Mapping
- Customer Journey Mapping
- Project Management
- Stakeholder Management
- Change Management
- Business Process Improvement
- Business Analysis
- Team Leadership
- Strategic Planning
- Microsoft Word
- Research
- Customer Service
- Public Speaking
Jane Bird Summary
- Jane Bird, based in East Killara, NSW, AU, is currently a CX Process Redesign Manager at Optus. Jane Bird brings experience from previous roles at Bupa Health Services, HealthShare NSW and NSW Ministry of Health, Strategic Relations and Communications Branch. Jane Bird holds a 2021 - 2023 La Trobe University. With a robust skill set that includes Customer Experience Management, Voice of the Customer Analysis, Critical Thinking, Strategy, Service redesign and more. Jane Bird has 3 emails on RocketReach.
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