Jane Bird Location
- East Killara, NSW, AU
Jane Bird Work
- 2019 - now CX Process Redesign Manager @
- 2016 - 2019 Customer Experience Manager @ Bupa Health Services
- 2012 - 2016 Customer Experience Lead @
- 2011 - 2012 Senior Policy Analyst @ NSW Ministry of Health, Strategic Relations and Communications Branch
- 2010 - 2010 Head of Commissioning for Planned Care @ National Health Service (NHS) North Lincolnshire (Primary Care Trust)
- 1995 - 2010 Various roles in Clinical Governance @ NHS North Lincolnshire
- 2016 - 2016 Associate Director, Customer Experience @
Jane Bird Education
- La Trobe University
(Information Technology)
2021 - 2023 - University of Wolverhampton
Bachelor’s Degree (Business with Marketing (Honours))
Jane Bird Skills
- Customer Experience Management
- Voice of the Customer Analysis
- Critical Thinking
- Strategy
- Service redesign
- Value Stream Mapping
- Customer Journey Mapping
- Project Management
- Stakeholder Management
- Change Management
- Business Process Improvement
- Business Analysis
- Team Leadership
- Strategic Planning
- Microsoft Word
- Research
- Customer Service
- Public Speaking
Jane Bird Summary
- Jane Bird, based in East Killara, NSW, AU, is currently a CX Process Redesign Manager at Optus. Jane Bird brings experience from previous roles at Bupa Health Services, HealthShare NSW, NSW Ministry of Health, Strategic Relations and Communications Branch and National Health Service (NHS) North Lincolnshire (Primary Care Trust). Jane Bird holds a 2021 - 2023 La Trobe University. With a robust skill set that includes Customer Experience Management, Voice of the Customer Analysis, Critical Thinking, Strategy, Service redesign and more. Jane Bird has 3 emails on RocketReach.
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Top Optus Employees
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Anthony Shiner
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Macquarie Park, NSW, AU
Tommy Tzirtis
Vice President - Global Customer Contact Centres
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Bhavesh Mehta
Vice President, Core Engineering and Technology Partner (CIO)
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Louise Campbell
Interim Vice President, Risk (CRO)
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Kathrine Dyer
Chief Operating Officer
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Michael Venter
Chief Financial Officer
Sydney, NSW, AU
Kate Aitken
Chief People Officer
Sydney, NSW, AU
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