James Merchant Email

CC Service Advocate (by Patient Services) @ Oak Street Health

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James Merchant Location

Montgomery, IL, US

James Merchant Work

CC Service Advocate (by Patient Services) @ (March 2026 - Present)
Systems Support Specialist @ (March 2024 - November 2025)
Advisor II (Patient Services) @ (October 2023 - March 2024)
Emergency Response Officer @ (August 2023 - October 2023)
Information Technology Provider @ (June 2023 - September 2023)
Information Technology Help Desk Support @ (June 2022 - May 2023)
Hospital Food Service Worker @ (August 2013 - June 2022)
Grill Cook @ (February 2012 - August 2013)

James Merchant Education

DeVry University
Diploma of Education (Medical Billing & Coding- HIC)
2024-2025
DeVry University
Associate of Science - AS (Network and System Administration/Administrator)
2022-2024
DeVry University
Diploma of Education (Networking Essentials)
2021-2022

James Merchant Skills

eFax
CPT Coding
Appointment Scheduling
Medical Chart Review
faxing
Electronic Health Records (EHR)
Phone Manner
Patient Support
Healthcare
Multi-task & Handle High-volume Workloads
Laptops
Salesforce.com
Jira
Computer Hardware Troubleshooting
Desktop Computers
Computer Repair
Triage
Active Directory
Routers
Desktop Support
Incident Management
Operating Systems
Password Resets
Windows 10
Cabling
Technical Support
Network Administration
Thinking Skills
Medicare
Critical Thinking
Billing Process
Cameras
Broadband
Revenue Cycle Management
EOB
iPhone
iPad
iOS
Online Research
Customer Interaction
Phone Etiquette
Customer Service Representatives
Contact Centers
Electronic Medical Record (EMR)
Medical Billing
Medical Records
Medical Terminology
Patient Care
Empathy
Oral Communication
Attention to Detail
Medical Office
Software Installation
Software as a Service (SaaS)
Ticketing Systems
Microsoft 365
Google Workspace
Asset Tracking
Lexmark Printers
Laser Printers
Customer Satisfaction
Windows 7
Windows Server
VMware
Computer Hardware
Active Listening
Engaging People
Teamwork
Computer Literacy
Data Entry
Customer Service Operations
Organization Skills
Skilled Multi-tasker
Fax
Azure Virtual Machines
Mobile Devices
Leadership
Cultural Awareness
Interpersonal Skills
Networking
Network Troubleshooting
Virtual Machines
Router Configuration
Time Management
Communication
Windows
Customer Support
Customer Service
Microsoft PowerPoint
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft Office
Team Leadership
Help Desk Support
IT Hardware Support
IT Operations
Troubleshooting
Printer Support
faxing

James Merchant Summary

James Merchant, based in Montgomery, IL, US, is currently a CC Service Advocate (by Patient Services) at Oak Street Health, part of CVS Health. James Merchant brings experience from previous roles at Neptune Technology Group, Concentrix, MCI and Alorica. James Merchant holds a 2024 - 2025 Diploma of Education in Medical Billing & Coding- HIC @ DeVry University. With a robust skill set that includes eFax, CPT Coding, Appointment Scheduling, Medical Chart Review, faxing and more. James Merchant has 2 emails on RocketReach.