James I Email
Head of Contact Center Operations @ HP
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James I Location
- Hopewell Junction, NY, US
James I Work
- Head of Contact Center Operations @ (November 2022 - Present)
- Senior Manager, Global Unified Communications @ Poly (July 2013 - November 2022)
- Global Telecommunications Manager @ Polycom, Inc. (July 2013 - November 2022)
- Senior Manager, Unified Communications and Network Operations @ Poly, Inc. (February 2012 - November 2022)
- Senior Unified Communications Consultant @ Sentri, Inc. (May 2012 - July 2013)
- Senior Telecommunications Engineer @ Gateway Energy Services/Direct Energy Corp. (July 2008 - May 2012)
- Senior Telecommunications Specialist @ Hudson Health (October 2003 - July 2008)
- Telecommunications Engineer @ Prudential Securities (September 1998 - October 2003)
- Telecommunications Analyst @ Morgan Stanley Dean Witter (April 1995 - September 1998)
James I Education
- Westchester Community College
Computer/Electrical Engineering Science
James I Skills
- Administration
- Architecture
- Audicodes
- Audio Conferencing
- Audiocodes
- Business Relationship Building
- Business Relationship Management
- CIC
- CRM Integration
- Collaboration Solutions
- Contact Centers
- Creative Problem Solving
- Cross-team Collaboration
- DeltaPath
- Disaster Recovery
- Genesys
- Infrastructure
- Interactive Intelligence
- Interactive Voice Response (IVR)
- Internet Protocol (IP)
- Internet Protocol Suite (TCP/IP)
- Lync 2010
- Lync 2013
- Management
- Negotiation
- Network Architecture
- Networking
- Poly/Polycom Infrastructure and Endpoints
- Polycom Video Conferencing
- Project Management
- SBC
- SIP Trunking
- SIP/UC
- Session Initiation Protocol (SIP)
- Sonus
- TDM/Telephony
- Team Leadership
- Telecommunications
- Telecommunications Systems
- Telephony
- Tenor
- Troubleshooting
- Unified Communications
- Vendor Management
- Video Conferencing
- VoIP protocols SIP
- VoIP/SIP
- Voice over IP
- Voice over IP (VoIP)
James I Summary
- James I, based in Hopewell Junction, NY, US, is currently a Head of Contact Center Operations at HP. James I brings experience from previous roles at Poly, Polycom, Inc., Poly, Inc. and Sentri, Inc.. James I holds a Computer/Electrical Engineering Science @ Westchester Community College. With a robust skill set that includes Administration, Architecture, Audicodes, Audio Conferencing, Audiocodes and more. James I has 1 emails on RocketReach.
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