Manager, Quality @ Convergys (June 2014 - October 2018)
Manager, Site Quality @ Stream Global Services (February 2011 - June 2014)
Quality Representative @ Stream Global Services (October 2009 - January 2011)
Quality Associate @ eTelecare Global Solutions (January 2008 - September 2009)
James Erfe Education
Mindanao Polytechnic College
Bachelor of Science (B.S.) (Information Technology)
2000-2005
James Erfe Skills
Lean Six Sigma
Six Sigma Green Belt
Design for Six Sigma (DFSS)
Leadership
Analytical Skills
Data Analysis
Quality Management
BPO
Team Management
Customer Experience
Technical Support
Process Excellence
James Erfe Summary
James Erfe, based in Cebu City, PH, is currently a Senior Manager, Training and Quality at Concentrix. James Erfe brings experience from previous roles at Concentrix. James Erfe holds a 2000 - 2005 Bachelor of Science (B.S.) in Information Technology @ Mindanao Polytechnic College. With a robust skill set that includes Lean Six Sigma, Six Sigma Green Belt, Design for Six Sigma (DFSS), Leadership, Analytical Skills and more. James Erfe has 2 emails on RocketReach.
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