InvGate Information

InvGate is a software company that builds IT Service Management (ITSM) and IT Asset Management (ITAM) tools for mid-sized and enterprise organizations. Its two products, InvGate Service Management and InvGate Asset Management, are used by more than 5 million people in over 60 countries, including teams at NASA and Collins Aerospace. InvGate Service Management is a service desk and ITSM platform for managing incidents, service requests, changes, and approvals. IT teams use its no-code workflow builder and event-driven automation to run governed processes, and its built-in AI virtual agent resolves common requests without a separate license. The platform also supports Enterprise Service Management (ESM), so HR, Facilities, and other departments can run their own service desks on the same tool. InvGate Asset Management is an ITAM and CMDB solution that discovers and tracks hardware and software across the organization. It brings data from existing systems into a single, federated inventory that shows what each asset is, who owns it, and what depends on it. Together, the two products give organizations the operational foundation that AI depends on: accurate asset data and service processes their teams can see and control. InvGate deploys in weeks rather than months, runs in the cloud or on-premises, and is designed to be configured and maintained by in-house IT teams.