Interaction Metrics Information

Interaction Metrics is a customer experience agency that dramatically boosts the value of customer feedback, customer service evaluations and customer experience coaching. Interaction Metrics provides clients with innovative Findings Reports combining metrics, insight, and actionability. We’ve developed the one number you need to know: Quality of Customer Interaction™ Score. QCI™ is more actionable than single-input metrics like NPS, because it accounts for multiple aspects of the customer experience, weighted by what matters most for each customer and their situation. Clients such as GE CareCredit, Konica Minolta, and Yaskawa America look to us to improve customer service using a scientific approach and actionable customer experience metrics. Become a CX leader. Drop us a line, or sign up for a free 25-minute MetricsLAB™. Website: InteractionMetrics.com Blog: Interaction Thinking™