Interaction Metrics is a customer experience agency that dramatically boosts the value of customer feedback, customer service evaluations and customer experience coaching. Interaction Metrics provides clients with innovative Findings Reports combining metrics, insight, and actionability. We’ve developed the one number you need to know: Quality of Customer Interaction™ Score. QCI™ is more actionable than single-input metrics like NPS, because it accounts for multiple aspects of the customer experience, weighted by what matters most for each customer and their situation. Clients such as GE CareCredit, Konica Minolta, and Yaskawa America look to us to improve customer service using a scientific approach and actionable customer experience metrics. Become a CX leader. Drop us a line, or sign up for a free 25-minute MetricsLAB™. Website: InteractionMetrics.com Blog: Interaction Thinking™
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Interaction Metrics Questions
The Interaction Metrics annual revenue was $192000 in 2026.
Karen Lentz is the Director New Business of Interaction Metrics.
1 people are employed at Interaction Metrics.
Interaction Metrics is based in Portland, Oregon.
The NAICS codes for Interaction Metrics are [541910, 5419, 54191, 54, 541].
The SIC codes for Interaction Metrics are [873, 87].
Top Interaction Metrics Employees
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Karen Lentz
Director New Business at Interaction Metrics
Portland, OR, US12
