Incontact Technology Stack

Adobe helps organisations in creation of multimedia and creativity software products, with a more recent foray into digital marketing software.

Amazon CloudWatch is a monitoring service for AWS cloud resources and the applications you run on AWS.

Ansible is open source software that automates software provisioning, configuration management, and application deployment. Ansible connects via SSH, remote PowerShell or via other remote APIs.

Bitbucket is a Git and Mercurial project hosting site enabling developers to share and collaborate on projects, with built-in CI/CD tool.

JIRA is a bug tracking, issue tracking and project management software from Atlassian.

AWS CloudFormation gives users an easy way to model a collection of related AWS and third-party resources, provision them quickly and consistently, and manage them throughout their lifecycles, by treating infrastructure as code.

Beanstalk helps customer entire team get involved with the development process. Import or create Subversion and Git repositories that are instantly available to your team. They do all of the complicated configuration for user, and work to keep users code safe, secure, backed up, and available.

CircleCI is the best platform for software teams looking to rapidly build quality projects, at scale. Their intelligent continuous integration and delivery tools are simple yet powerful. Their aim is to provide the wisdom of a connected development ecosystem to every team member making technology decisions.

Adobe Campaign provides campaign, offer, and personalization management capabilities.

Adobe Marketing Cloud is an online marketing and website optimization software that integrates all online marketing platforms into the one dashboard.

Marketo provides a complete marketing software platform to businesses of all sizes with tools for marketing automation, campaign management, and lead nurturing 

ADP Workforce Now is a web-based human resources application designed especially for midsize businesses. This app gathers and automates company's HR processes into a single dashboard.

NICE Workforce Management is a cloud-based management suite designed to meet the needs of businesses of all sizes, across all industries.

Verint Workforce Optimization helps contact centers and customer care teams to monitor, evaluate & improve their performance, skills & customer service.

Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey.

AT&T is a US-based telecoms company, and the second largest provider of mobile services and the largest provider of fixed telephone services in the US.

Avaya is a multinational technology company that specializes in cloud communications and workstream collaboration solutions that define the future of work and the customer experience.

BroadSoft, a part of Cisco, is the leading provider of software and services that enable mobile, fixed-line and cable service providers to offer Unified Communications over their Internet Protocol networks.

Cisco Contact Center provides a secure, available, and sophisticated contact center software solution for large number of agents and interactive voice solution.

Cisco VoIP phone systems lets users make phone calls over an IP (Internet protocol) data network.

Cisco WebEx is a cloud-based communication & collaboration app which combines screen sharing with voice & video conferencing, call recording, mobile apps & more.

Genesys is an multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterprise customers include P&G, BT and Ticketmaster.

Amazon DynamoDB is a flexible NoSQL database service.

Amazon Relational Database Service (RDS) is a distributed relational database service by Amazon Web Services. It is a web service running in the cloud designed to simplify the setup, operation, and scaling of a relational database for use in applications.

AngularJS is a JavaScript-based open-source front-end web application framework mainly maintained by Google and by a community of individuals and corporations to address many of the challenges encountered in developing single-page applications.

ASP.net is an open source framework for building web applications and services with .NET and C#.

Bandwidth offers a suite of API products for businesses and developers wanting to add voice calling, secured 2FA text messaging (SMS), MMS or 9-1-1 emergency call connectivity to software and applications, while also accessing SIP trunking, routing, address verification and number porting services.

C# is a general-purpose, multi-paradigm programming language encompassing strong typing, lexically scoped, imperative, declarative, functional, generic, object-oriented (class-based), and component-oriented programming disciplines.

Chrome is a cross-platform web browser developed by Google.

Hypertext Markup Language (HTML) is the standard markup language for documents designed to be displayed in a web browser. It can be assisted by technologies such as Cascading Style Sheets (CSS) and scripting languages such as JavaScript.

Amazon Elastic Compute Cloud is a web service that provides resizable compute capacity in the cloud.

Cloud based storage systems by AWS.

Amazon Web Services (AWS) is a comprehensive, evolving cloud computing platform provided by Amazon that includes a mixture of infrastructure as a service (IaaS), platform as a service (PaaS) and packaged software as a service (SaaS) offerings.

AWS Lambda is an event-driven, serverless computing platform provided by Amazon as a part of Amazon Web Services. It lets clients run code without provisioning or managing servers.

IBM i is an integrated operating environment with a reputation for robust architecture, exceptional security and business resilience.

Linux is a family of open source Unix-like operating systems based on the Linux kernel.

Microsoft Azure is a cloud computing platform and infrastructure for building, deploying, and managing applications and services.

Outlook is a product that provides its users with an email service, calendar, and the ability to save and synchronize contacts.

Amazon Kinesis makes it easy to collect, process, and analyze real-time, streaming data. Amazon Kinesis offers key capabilities to cost-effectively process streaming data at any scale, along with the flexibility to choose the tools that best suit the requirements of application. With Amazon Kinesis, businesses can ingest real-time data such as video, audio, application logs, website clickstreams, and IoT telemetry data for machine learning, analytics, and other applications.

Amazon Simple Queue Service (SQS) is a fully managed message queuing service that enables developers to decouple and scale microservices, distributed systems, and serverless applications.

JIRA Software enables customer's team at every stage of the application lifecycle. From planning, tracking, launching and reporting.

Microsoft Access is a database management system that combines the relational Microsoft Jet Database Engine with a graphical user interface and software-developmental tools.

Microsoft SQL Server is a relational database management system used for storing and retrieving data as requested by other software applications.

Microsoft SQL Server 2000 is a relational database system which was released in 2000.

ServiceNow is a platform-as-a-service provider of IT service applications.

Amazon Lex is a fully managed service for building conversational interfaces into any application using voice and text.

Atlassian Cloud provides full suite of collaboration products for teams: JIRA, Bitbucket, Confluence, Trello, Jira Service Desk and more.

Atlassian Confluence is a knowledge management software with flexible customization, organization and a powerful search engine, empowering collaboration and innovation.

Explore Excel. New data analysis tools help to track and visualize any data for greater insight, plus more ways to share company data.

New Microsoft PowerPoint is cleaner and primed for use on tablets and phones, so client can swipe and tap their way through presentations. Presenter View automatically adapts to their projection set-up, and client can even use it on a single monitor.

Microsoft SharePoint is a web-based collaborative platform which is primarily used for storing and sharing documents, and communicating information across organization.

Microsoft Teams is a chat-based workspace in Office 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more.

Explore Word is an easier screen-reading experience, new ways to work together on documents, and tools that help customers to polish their documents.

RingCentral Inc. is a cloud communications and collaboration solutions provider that unifies voice, video, meetings and team messaging.

Attensity provides social analytics and engagement applications for social customer relationship management (social CRM).

Avaya Contact Center is a cloud-based contact center solution that can be used to efficiently serve customers whether they contact by phone, e-mail, web chat, or text messaging using a single-agent desktop.

Salesforce's Desk.com is a cloud customer support solution with features including agent console, knowledge base and multi-channel support.

MadCap Flare is an authoring, publishing and content management solution.

NICE CXone is a cloud-based customer experience management platform.

NICE inContact's cloud call center software enables better customer service with automatic call distribution (ACD), interactive voice response (IVR), skills-based routing, speech recognition, inbound/outbound and call blending, workforce management (WFM), workforce optimization (WFO) and the only no-pause dialer on the market.

NICE inContact CXone is a cloud-based customer experience management platform.

Oracle Service Cloud is an enterprise scale suite of customer service and contact centre software to improve the customer experience across all channels. Oracle Service Cloud is comprised of Oracle's RightNow suite of products that facilitate web, social and contact center customer services.

AWS Identity and Access Management (IAM) enables users to manage access to AWS services and resources securely.

NICE Systems is an Israel-based company specializing in telephone voice recording, data security, and surveillance.

Rapid 7 is a security solution provider that is devoted to providing services and products to protect, detect and response the security incidents.

SolarWinds Network Performance Monitoring is a software makes it easy to quickly detect, diagnose, and resolve performance issues before outages occur. SolarWinds Network Performance Monitor is an affordable, easy to use tool that delivers real-time views and dashboards that enable it to visually track and monitor network performance at a glance.

Veracode provides cloud-based app intelligence and security verification services to protect critical data across software supply chains.

AWS Route53 is a Cloud DNS service helps in customers to route end user requests to internet applications.

Meraki provides Cisco-based, cloud-controlled Wi-Fi and routing and security products for distributed wired and wireless networks.

Cisco delivers a comprehensive portfolio of switching solutions for Enterprise Networks, data centers, and smaller businesses.

Juniper helps design, develop, and sells network products and services worldwide.

JUnit is a unit testing framework for the Java programming language. JUnit has been important in the development of test-driven development, and is one of a family of unit testing frameworks which is collectively known as xUnit that originated with SUnit.

Selenium is a portable software-testing framework for web applications. Selenium provides a playback tool for authoring tests without the need to learn a test scripting language.

SoapUI is an Open Source functional testing tool for API testing.

Xray Test Management is a tool that provides the structure to organize, plan, and report with accuracy on the progress of testing as well as the readiness to deploy.

Microsoft Dynamics with its intelligent business applications across CRM and ERP, Microsoft Dynamics 365 gives clients choice. Start with just what customrs need to run clients business and delight customers.

Microsoft Dynamics GP (formerly Great Plains) is a part of Microsoft Dynamic family which was designed for small and midsize business. It is a combination of business intelligence, collaboration and communication tools that connects the many moving parts of your organization, giving you better visibility into and control over whats going on in your

SAP Concur takes companies of all sizes and stages beyond automation to a completely connected spend management solution encompassing travel, expense, invoice, compliance and risk. Their global expertise, industry-leading innovation and dynamic ecosystem of diverse partners and applications unlock powerful insights that help businesses reduce complexity and see spending clearly, so they can manage it proactively.

Microsoft Office is a suite of desktop productivity applications and client and server software designed for data analysis, presentations and numeric manipulations.

NICE Robotic Process Automation (RPA) makes routine desktop tasks easy, fast and error-free, for improved efficiency, customer satisfaction and employee engagement.

NICE Robotic Process Automation is an RPA tool for both cloud and on-prem deployments.

SkypeTime is a Work time and Security monitoring system based on Office 365, Skype for Business, Active Directory