Impact Call Centre Information

We are an established AI-enabled call centre specialising in every aspect of sales and customer service. Our combination of trained human agents and innovative call centre AI technology help us deliver world-class service at scale to some of the UK’s leading brands. We can help your business with everything from providing world-class customer service and increasing sales through our dedicated inbound and outbound sales teams, through to taking care of your fulfilment needs with Merlin Fulfilment. Our highly skilled and trained call centre agents support clients in a wide range of sectors from consumer goods/FMCG and automotive through to transport and eCommerce. We effortlessly handle high volumes of interactions for enterprise-grade clients, operating at scale to manage everything from simple queries through to complex interactions. Impact is proud to have gained the highest level of call centre PCI DSS compliance. We are one of only a handful of UK outsourced call centres to attain Level 1 compliance, which is the highest level available. As a call centre with Level 1 PCI DSS compliance, we are able to process phone payments on the same phone line using a call centre agent without redirecting your customers to an automated payment line. Our PCI DSS compliance is complemented by our Cyber Essentials Plus certification. We are passionate about delivering call centre services of the highest quality with a “can-do" approach 24 hours a day, every day! Why choose Impact? • Knowledge, investment, attitude and experience. • IT driven and AI-enabled. • Adaptable partner who will add value to every project. • Scalable resources and dynamic service. “To achieve excellence, we believe in world class service every step of the way.” If you are looking to drive an improvement in service levels, reduce costs and delight your customers, get in touch with us. We have a proven track record of helping our clients grow their businesses in size, profitability, and reputation.