Unity4 Information

Unity4 helps organisations have better conversations — and get better outcomes. Founded in 2000, we pioneered the home-based contact centre model. Today we deliver outsourced contact centre services and proprietary technology to charities and commercial organisations across Australia, New Zealand, the United Kingdom, the USA and Fiji. What we do: • Not-for-Profit Fundraising — regular giving acquisition, bequest & legacy programs, lottery management, inbound call management and donor stewardship for charities. • Commercial Contact Centre Services — inbound and outbound customer service, sales and retention for commercial organisations. • RapportCMS Technology — our proprietary SaaS contact centre platform, featuring a browser-based agent desktop, dynamic scripting, predictive dialling, real-time dashboards, AI coaching and voice analytics. Used by over 7,500 agents globally. What makes us different: Unlike traditional call centres that rely on young, transient, office-based staff, Unity4 deliberately recruits mature, experienced agents who work from home. Typically aged 35–60, they bring real-world experience in sales, customer service, healthcare, finance and community sectors — delivering better conversations, higher retention, and stronger results for our clients. Good Conversations. Better Outcomes. Get in touch: info@unity4.com | www.unity4.com