ICM Direct Information

We specialise in delivering award-winning data in real-time for the market research industry. From telephone and online data collection, to customised reporting and voice of the customer programmes - we've done it all. Telephone research Our experienced and efficient web-enabled UK based call centre conducts everything from fast turnaround polling to niche market and C-Suite data collection. Whether you need a consumer study or a business study, we've covered most sectors and topics since we began collecting data by telephone in 1998. Online research All projects are mobile and tablet optimised to get maximum uptake from folks on the go. Our engaging survey design is as customisable as our flexible launch times. We have our own proprietary UK panel which, along with our network of partners, means your fieldwork (both UK and international) is in safe hands with us. Reporting We use leading-edge technology to deliver nimble, faster reporting. Our in-house creative design and practical approach give our clients a tailored solution every time. Whether you require full data tables, an interactive online report, or the coding of verbatim responses we can meet your data reporting needs. Communities Our dedicated team will manage all aspects of your community; from website design and build through to content planning and engagement. We can also offer fast and efficient turnaround on results using a range of research methodologies run through the community. Voice of the Customer Real time voices of customers, employees and market trends dovetail to deliver an holistic business view, effectively presented. It makes the unknown known. We are accredited to both: • ISO 20252 (the International Standard for Market Research) • ISO 27001 (the International Information and Data Security Standard We are a Market Research Society Company (MRS) Partner and are proud to carry its FairData mark. Part of Creston Group.