Ian Horner Email
Knowledge Manager @ EE
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Ian Horner Location
- Newcastle upon Tyne, GB
Ian Horner Work
- Knowledge Manager @ (September 2008 - Present)
- Customer Services Manager and Operations Manager @ (September 2000 - September 2008)
- Account Manager @ ACXIOM (January 1995 - January 1997)
Ian Horner Education
- UCL
Political Science
1994-1997
Ian Horner Skills
- Customer Experience
- Contact Centers
- Telecommunications
- Stakeholder Management
- Call Center
- Management
- Process Improvement
- Call Centers
- Service Delivery
- Leadership
- Project Delivery
- Cross-functional Team Leadership
- Time Management
- Team Management
- Team Leadership
- Business Process Improvement
- CRM
- Outsourcing
- Strategy
- NFC
- Strategic Vision
- Vendor Management
- Mobile Devices
- Change Management
- Business Process
- Performance Management
- PowerPoint
- Marketing
- Customer Service
- Project Management
- Cross Functional Team Leadership
- Strategic Planning
Ian Horner Summary
- Ian Horner, based in Newcastle upon Tyne, GB, is currently a Knowledge Manager at EE. Ian Horner brings experience from previous roles at Orange and ACXIOM. Ian Horner holds a 1994 - 1997 Political Science @ UCL. With a robust skill set that includes Customer Experience, Contact Centers, Telecommunications, Stakeholder Management, Call Center and more. Ian Horner has 2 emails on RocketReach.
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