Simon Gray Email
General Manager, Contact Centre Operations @ EE
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Simon Gray Location
- Hartlepool, GB
Simon Gray Work
- 2022 - now General Manager, Contact Centre Operations @
- 2019 - 2022 General Manager - Contact Centre Operations @
- 2018 - 2019 Head of Customer Services @
- 2012 - 2018 Head of Retentions @
- 2010 - 2012 Customer Operations Manager @
- 2003 - 2010 Customer Relations Manager @
Simon Gray Education
- Cleveland College of Art and Design
(National Diploma in 3D Design)
- Nunthorpe Comprehensive School
(10 GCSEs including English and Mathematics)
- University of Lincolnshire and Humberside
(HND in Interior Architecture)
Simon Gray Skills
- Stakeholder Management
- Project Delivery
- Programme Delivery
- Team Management
- Contact Centers
- Customer Experience
- Telecommunications
- Team Leadership
- Mobile Devices
- Employee Engagement
- Broadband
- Telephony
- Coaching
- Performance Management
- Customer Retention
- Net Promoter Score
- Key Performance Indicators
- Service Delivery
- Microsoft Office
- Microsoft Word
- Strategy
- Outsourcing
- Project Management
Simon Gray Summary
- Simon Gray, based in Hartlepool, GB, is currently a General Manager, Contact Centre Operations at EE. Simon Gray brings experience from previous roles at BT and Virgin Media. Simon Gray holds a Cleveland College of Art and Design. With a robust skill set that includes Stakeholder Management, Project Delivery, Programme Delivery, Team Management, Contact Centers and more. Simon Gray has 2 emails on RocketReach.
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