Simon Gray Email
General Manager, Contact Centre Operations @ EE
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Simon Gray Location
- Hartlepool, GB
Simon Gray Work
- General Manager, Contact Centre Operations @ (November 2022 - Present)
- General Manager - Contact Centre Operations @ (September 2019 - Present)
- Head of Customer Services @ (January 2018 - July 2019)
- Head of Retentions @ (March 2012 - January 2018)
- Customer Operations Manager @ (March 2010 - March 2012)
- Customer Relations Manager @ (October 2003 - March 2010)
Simon Gray Education
- University of Lincolnshire and Humberside
- Cleveland College of Art and Design
- Nunthorpe Comprehensive School
Simon Gray Skills
- Stakeholder Management
- Project Delivery
- Programme Delivery
- Team Management
- Contact Centers
- Customer Experience
- Telecommunications
- Team Leadership
- Mobile Devices
- Employee Engagement
- Broadband
- Telephony
- Coaching
- Performance Management
- Customer Retention
- Net Promoter Score
- Key Performance Indicators
- Service Delivery
- Microsoft Office
- Microsoft Word
- Strategy
- Outsourcing
- Project Management
Simon Gray Summary
- Simon Gray, based in Hartlepool, GB, is currently a General Manager, Contact Centre Operations at EE. Simon Gray brings experience from previous roles at BT and Virgin Media. Simon Gray holds a University of Lincolnshire and Humberside. With a robust skill set that includes Stakeholder Management, Project Delivery, Programme Delivery, Team Management, Contact Centers and more. Simon Gray has 3 emails on RocketReach.
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