Helpware Competitors

Alta Resources has always worked to be something different. Something better. As a BPO, our focus has always been the entire customer experience, not just answering the phones. We’re a privately-held company specializing in building relationships, both with our employees, our clients and our client’s customers. We represent some of the world’s most recognizable brands across various industries, including CPG, healthcare & insurance, automotive, platform economies and retail. Our clients trust us to connect and reconnect with their customers across every touch point, online and offline. Everything we do is integrated to create a total, seamless brand experience. From the moment a customer visits a website to securely submitting a payment to receiving a package to contacting customer service, Alta Resources fuels every essential interaction on the front lines and behind the scenes. We’re a balanced mix of best people, proven processes and innovative technology. With our service lines — care, sales, e-commerce, back-office services and fulfillment — working in tandem, clients can grow sales, save costs and consolidate their core business processes through a single, trusted partner. In turn, not only do we create consistent customer experiences on behalf of our clients, but we also make those experiences better so that customers are happy. While our success has been documented, you may never know our name behind the brands you use daily; we’re OK with that. The secret to helping those brands reach and resonate with consumers is our transparency, meaning teams dedicate themselves to specific clients — and only those clients. With headquarters and a fulfillment facility in Neenah, Wisconsin, Alta Resources has additional operations in Brea, California, Fort Myers, Florida, Pasig City (Metro Manila) Philippines, Belize City, Belize and Mexico City, Mexico. To learn more, visit AltaResources.com.

TeleServices Direct has been rebranded as TSD Global. The company was established in 1989 as a direct marketing company. Today, TSD Global is a leading international BPO providing customer care, inside sales and back office support to some of the largest brands in the world. TSD Global is PCI DSS Level 1 compliant and maintains the strict compliance standards throughout its business. The company is a member of the Direct Marketing Association, PACE and the Better Business Bureau. To learn more about how TSD Global can help streamline your customer care, sales, or back office functions visit http://www.tsdglobal.com.

CONTACT CENTER SERVICES INNOVATIVE, HIGH-PERFORMANCE SOLUTIONS THAT WORK Mass Markets executes domestic omni-channel, inbound and outbound contact center services on behalf of some of the most recognizable brands in the world. As an industry leader with deep expertise in managing interactions across the customer lifecycle, Mass Markets connects customer service, inside sales, market research, automated customer contact and back-office business processes into comprehensive, flexible solutions. Servicing a range of industries, Mass Markets designs high-performance, analytics-driven solutions that produce real results. Under its signature Anything-as-a-Service platform, Mass Markets provides a suite of services and technology that extends beyond the contact center to enable organizations to better target and connect with customers. Anything-as-a-Service accelerates the transformation of business by utilizing intelligent infrastructure and domestic labor to provide significant cost advantages and superior technological footing to businesses that challenge the status quo. checkmark_element_blue_cropped_transparent 100% USA-based operations since 2003 with eight consecutive years on Inc.’s Fastest Growing Companies. NEXT GENERATION CONTACT CENTER SOLUTIONS MASS MARKETS CONNECTS PEOPLE, TECHNOLOGY AND INFRASTRUCTURE TO DELIVER INNOVATIVE, INDUSTRY-LEADING SOLUTIONS Since inception in 2003, the foundation of our success has been built on our ability to form lasting partnerships with clients by providing high-impact contact center services. Outsourcing customer interactions, when done correctly, does more than simply improve the bottom line. It also creates efficiency, improves customer interactions and constantly evolves to ensure that customer experience is a competitive advantage for our clients. This philosophy, along with our core belief that business evolution is infinite, has made Mass Markets a trusted industry leader in business process outsourcing.