Helpshift Technology Stack

Ada's AI-powered platform enables enterprise businesses around the world to automate incredible customer service that saves time, reduces cost, and improves the customer experience.

Amazon Connect is a self-service, cloud-based contact center service that makes it easy for businesses to deliver better customer service.

Bold360 is the ultimate engagement solution delivering the richest customer profiles and fastest time-to-value.

Bomgar is a remote support solution that allows support technicians to remotely connect to end-user systems through firewalls.

Chat.io was designed to make the most of every chat with the minimum effort on their side. It learns from their conversations, automatically suggests responses and speeds up their service.

Salesforce's Desk.com is a cloud customer support solution with features including agent console, knowledge base and multi-channel support.

DigitalGenius brings practical applications of artificial intelligence into the customer service operations of global companies.

Adly offers tools for targeted engagement to drive social sales.

Amazon SES is an outbound-only email-sending service built on the reliable and scalable infrastructure.

Drip is a powerful email marketing automation tool with a visual campaign builder, workflow management and subscriber engagement analysis tools.

Facebook is a social networking site that makes it easy for people to connect and share with family and friends online.

Facebook pixel is a snippet of JavaScript code that allows customers to track visitor activity on their website.

GlobeNewswire is an American press release distribution company, headquartered in Los Angeles, California.

Google AdWords lets create ads that appear in Google search results for certain keywords in certain regions, driving more qualified traffic to their website.

Google Tag Manager helps marketers control the end-to-end process of adding website tags.

Adobe helps organisations in creation of multimedia and creativity software products, with a more recent foray into digital marketing software.

Amazon CloudFront is a content delivery web service.

Amazon Elastic Compute Cloud (Amazon EC2) is a web service that provides resizable compute capacity in the cloud. It is designed to facilitate web-scale computing for developers.

Ansible is open source software that automates software provisioning, configuration management, and application deployment. Ansible connects via SSH, remote PowerShell or via other remote APIs.

JIRA is a bug tracking, issue tracking and project management software from Atlassian.

AWS CloudFormation gives users an easy way to model a collection of related AWS and third-party resources, provision them quickly and consistently, and manage them throughout their lifecycles, by treating infrastructure as code.

AWS CodeBuild is a fully managed continuous integration service that compiles source code, runs tests, and produces software packages that are ready to deploy.

Cloudflare Content Delivery Network (CDN) is a geographically distributed group of servers that ensure fast delivery of Internet content, including HTML pages, JavaScript files, stylesheets, and images.

Adobe Analytics is an analytics solution for applying real-time analytics and detailed segmentation across all of your marketing channels.

Facebook Pixel helps organizations measure customer actions, build audiences and unlock optimisation tools. Facebook pixel is a snippet of JavaScript code that allows you to track visitor activity on your website.

Google Analytics allows users to measure sales & conversions, plus gain fresh insights into how visitors use sites, & how they arrived on site.

Hotjar is a complete website and mobile analytics tool enabling web developers, UI designers, analysts, digital marketers & more, to optimize the usability and conversion rate of their websites.

Adobe Illustrator is a vector graphics editor.

SkypeTime is a Work time and Security monitoring system based on Office 365, Skype for Business, Active Directory

Relationship Intelligence, Reimagined. Helps businesses leverage their most valuable data and make it seamlessly actionable.

Clearbit develops a suite of business intelligence APIs for modern day firms.

Folloze is a B2B content engagement platform that helps produce meaningful business discussions. By sharing content through Folloze, both third party and in house, users can measure interest and progress conversations accordingly.

Your team's collective knowledge, everywhere you need it.

HubSpot is a cloud-based inbound marketing software that allows businesses to transform the way that they market online.

Intel's innovation in cloud computing, data center, Internet of Things, and PC solutions is powering the smart and connected digital world we live in.

Lattice is a predictive analytics and sales enablement software that fully integrates with their CRM to identify upsell and cross sell prospects within their sales database. Lattice assesses vast amounts of trends and data analytics from within their CRM to compile valuable future insights and sales predictions that help to client to identify new revenue stream.

Marketo provides a complete marketing software platform to businesses of all sizes with tools for marketing automation, campaign management, & lead nurturing.

AgilOne is a predictive marketing platform that offers better customer profiles, predictive analytics and integrated marketing campaigns.

RichRelevance is an omnichannel personalization solution that allows you to innovate and deliver personalized, brand-centric experiences for the right customers.

WooCommerce is an eCommerce plugin for Wordpress

Amazon Relational Database Service (RDS) is a distributed relational database service by Amazon Web Services. It is a web service running in the cloud designed to simplify the setup, operation, and scaling of a relational database for use in applications.

Apache Kafka is an open-source message broker project developed by the Apache Software Foundation written in Scala.

ASP.net is an open source framework for building web applications and services with .NET and C#.

Bootstrap is a free and open-source front-end framework for designing websites and web applications. It contains HTML and CSS-based design templates for typography, forms, buttons, navigation and other interface components, as well as optional JavaScript extensions.

Elastic Cloud is a family of ElasticSearch SaaS offerings including hosted Elasticsearch, hosted app search, and hosted site search that makes it easy to deploy, operate, and scale Elastic products and solutions in the cloud.

Elasticsearch is a search server based on Lucene that provides a distributed, multitenant-capable full-text search engine.

ELK stack provides centralized logging in order to identify problems with servers or applications and allows to search all the logs in a single place.

Font Awesome makes it easy to add vector icons and social logos to their website.

Cloud based storage systems by AWS.

Amazon WorkMail is a secure, managed business email and calendar service.

LiteSpeed Web Server (LSWS) is a high-performance Apache drop-in replacement.

Terraform is a tool for building, changing, and versioning infrastructure safely and efficiently.

Apache Ignite is an open source distributed database for high-performance computing with in-memory speed.

AWS Auto Scaling is the ability to increase or decrease the desired count of tasks in Amazon EC2 service automatically.

Azure SQL is a relational database platform that is present in the cloud where users can host the data and use it as a service.

Appium is an open-source tool for automating native, mobile web, and hybrid applications on iOS mobile, Android mobile, and Windows desktop platforms. Native apps are those written using the iOS, Android, or Windows SDKs. Mobile web apps are web apps accessed using a mobile browser (Appium supports Safari on iOS and Chrome or the built-in 'Browser' app on Android).

Selenium is a portable software-testing framework for web applications. Selenium provides a playback tool for authoring tests without the need to learn a test scripting language.

Swrve is a mobile marketing platform that empowers marketers to drive engagement, retention and monetization with their mobile apps.

AWS Route53 is a Cloud DNS service helps in customers to route end user requests to internet applications.

chat.io is a multichannel chat platform designed to increase customer engagement and sales on eCommerce websites.

Comm100s digital conversation platform powers real-time interactions via web, mobile, and messaging. They make it easy for brands to answer questions, solve problems, and keep customers happy whenever and wherever they want.

Craft is an agile product management platform that helps organizations better plan stories, sprints, & roadmaps by discovering, collecting, & exploring ideas.

G Suite is a suite of apps from Google which offers a number of tools to communicate and collaborate with colleagues, store files, and manage data.

Helpshift is an in-app customer engagement and web-based customer support platform that enables mobile apps to improve customer experience, drive higher ratings, reduce churn and increase retention. The suite includes full ticketing system, native FAQs, in-app chat, push campaigns & more.

Hive is powerful, intuitive project management for modern business.

Explore Excel. New data analysis tools help to track and visualize any data for greater insight, plus more ways to share company data.

Clerk.AI is an accounting bot for small business owners and employees.

GoPayment is a payment management and mobile payment gateway allowing vendors to process credit card transactions via mobile application. The mobile payment platform uses a credit card reader plugin enabling users to processGoPayment amounts and request customer electronic signatures via a touch sensitive screen.

Cloudflare mitigates threats from website scraping to application level attacks e.g. SQL Injection and DDOS Protection without any additional hardware.

Gemalto SafeNet KeySecure is a centralized cryptographic key management platform.

reCAPTCHA is a CAPTCHA-like system designed by Google to establish that a computer user is human.

Gmail is a free, advertising-supported email service offered as part of Google's G Suite, with 15GB of storage, color-coded inbox filters and unsend button.

Mandrill is a scalable and affordable email infrastructure service, with all the marketing friendly analytics tools they come to expect from MailChimp.

Microsoft Outlook is an personal information manager from microsoft which helps users communicate, manage schedules & find what they need quickly & easily.

ON24 webcasting and virtual communications solutions provide corporations with the power to engage global audiences with interactive, live content for marketing, training and corporate communications. Their industry-leading platform helps organizations to communicate with employees and clients.

Skype is a multi-channel communications software that provides video chat, voice calls, instant messaging & more to business of all sizes, across the world.

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do.

Yesware is an inbox productivity platform that transforms the way they send emails. Work smarter with their data-driven insights and tools such as Campaigns, Email Tracking, Templats.

Zendesk is an cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction.

Google Sheets is a spreadsheet program for data analysis.