Helpdesk Solutions Information

HelpDesk Solutions specialise in IT Service Management Software (Touchpaper Servicedesk) and are a premium affiliate partner of Avocent/Landesk (Landesk ITSM, formerly known as Touchpaper Servicedesk) and Capisce Software (Automated Survey Software). Helpdesk Solutions are a business solutions provider specialising in providing IT Service Management solutions underpinned by technology. Avocent/Landesk offers a complete ITIL™ service management solution. To be truly successful, ITIL™ needs to be able to push the technology beyond IT and into the business of the organisation. The flagship product, ServiceDesk is one of the world’s leading IT support solutions and is the best selling IT support solution in Europe. The latest solution from Avocent/Landesk is the IT Business Management suite (ITBM). ITBM covers the core areas of IT Service Management (ITSM) Customer Service and Support (CSS), Network and System Management (N&SM). The key goal of ITBM is to align these 3 disciplines to measurably achieve the business's strategic and operational goals. With Offices in Sydney, Brisbane, New Zealand and Melbourne, Helpdesk Solutions is well represented in the Australian market place with a significant customer base.