Helpdesk Solutions Information

HelpDesk Solutions specialise in IT Service Management Software (Touchpaper Servicedesk) and are a premium affiliate partner of Avocent/Landesk (Landesk ITSM, formerly known as Touchpaper Servicedesk) and Capisce Software (Automated Survey Software). Helpdesk Solutions are a business solutions provider specialising in providing IT Service Management solutions underpinned by technology. Avocent/Landesk offers a complete ITIL¢ service management solution. To be truly successful, ITIL¢ needs to be able to push the technology beyond IT and into the business of the organisation. The flagship product, ServiceDesk is one of the world™s leading IT support solutions and is the best selling IT support solution in Europe. The latest solution from Avocent/Landesk is the IT Business Management suite (ITBM). ITBM covers the core areas of IT Service Management (ITSM) Customer Service and Support (CSS), Network and System Management (N&SM). The key goal of ITBM is to align these 3 disciplines to measurably achieve the business's strategic and operational goals. With Offices in Sydney, Brisbane, New Zealand and Melbourne, Helpdesk Solutions is well represented in the Australian market place with a significant customer base.