Operations Manager @ (October 2019 - February 2023)
Customer Service Manager @ (February 2014 - August 2019)
Manager @ (April 2009 - February 2014)
Program Director @ (January 2004 - January 2008)
Heidi Jackson Education
American InterContinental University
Bachelor of Business Administration - BBA
Jack E. Singley Academy
High School Diploma
Ogle School Hair Skin Nails-Ft Worth
Cosmetology/Cosmetologist (General)
Heidi Jackson Skills
Account Management
Administration
Analytical Skills
Building Business Partnerships
Business Development
Call Center Operations
Change Management
Client Relationship
Compliance
Customer Needs
Customer Relationship Management (CRM)
Customer Retention
Customer Service
Development Management
Employee Education and Training
Employee Relations
Engagement
First Call Resolution
Flexibility
Hiring
Influencing
Inventory Management
Leadership
Management
Microsoft Excel
Microsoft Office
Operations Management
Partnerships
Performance Management
Policies
Presentations
Presenting Proposals
Proactive Decision Making
Process Improvement
Process Operations
Production Control
Profit and Loss
Project Management
Reporting
SAP Products
Sales
Sales Operations
Sales Support
Shared Services
Staff Development
Team Building
Technical Knowledge
Technical Support
Troubleshooting
Writing
Heidi Jackson Summary
Heidi Jackson, based in Alvarado, TX, US, is currently a Senior Operations Manager at Startek. Heidi Jackson brings experience from previous roles at Startek, Reddy Ice, Sport Clips Haircuts and Irving Bible Church. Heidi Jackson holds a Bachelor of Business Administration - BBA @ American InterContinental University. With a robust skill set that includes Account Management, Administration, Analytical Skills, Building Business Partnerships, Business Development and more. Heidi Jackson has 3 emails and 10 mobile phone numbers on RocketReach.
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