Harold Dukenik's Location
Florida, United States
Harold Dukenik's Work
- Vice President of Operations @ Hotwire Communications Ltd
- Executive Director Operations @ Hotwire Communications Ltd
- Senior Director - Solutions Delivery (Operations and Client Services) and Center Head @ SUTHERLAND GLOBAL SERVICES UK LTD
- Director - Operations and Telesales @ Cross Country Home Services
- Director Client Services and Operations @ Alorica
- Director - Product Development and Operations @ Area Manager/Regional Director (Hotels)
- Management Gold and Platinum Card Customer Service and Credit Operations @ American Express
Harold Dukenik's Education
- Florida State University
BS Finance and MBA (Finance, Economics and Management)
Harold Dukenik's Skills
- BPO
- Workforce Management
- Contact Centers
- Customer Experience
- Call Center
- Outsourcing
- Vendor Management
- Telemarketing
- Customer Satisfaction
- Process Improvement
Harold Dukenik's Summary
Harold Dukenik, based in Florida, United States, is currently a Vice President of Operations at Hotwire Communications Ltd, bringing experience from previous roles at Hotwire Communications Ltd, Sutherland, Cross Country Home Services and Alorica - formerly Precision Response Corporation (PRC). Harold Dukenik holds a BS Finance and MBA in Finance, Economics and Management @ Florida State University. With a robust skill set that includes BPO, Workforce Management, Contact Centers, Customer Experience, Call Center and more, Harold Dukenik contributes valuable insights to the industry. Harold Dukenik has 5 emails and 1 mobile phone number on RocketReach.
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