Hai Vo Email & Phone Number

Solutions Architect @ Ema Unlimited

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Hai Vo Location

Phoenix, AZ, US

Hai Vo Work

2025 -now Solutions Architect @
2024 -2025 CX Solutions Architect @
2019 -2023 Vice President - WW Sales Engineering @
2018 -2019 Cloud and Digital Solutions Business Advisor @
2015 -2018 Director, Customer Experience Practice @
2014 -2015 Director - Consulting Services @ Nexus - A Dimension Data Company
2014 -2014 Practice Manager - Consulting Services and Contact Center @ Nexus - A Dimension Data Company
2005 -2013 Systems Engineering Manager - Customer Interaction Solutions @ Nexus - A Dimension Data Company
2001 -2005 Principal Consultant and Technical Architect @ Norstan Communications, Inc.
now Principal Consultant @ Norstan
1999 -2001 Business Analyst @

Hai Vo Education

University of Arizona
Bachelors (Public Health and Human Services, Management Information Systems)
Keller Graduate School of Management of DeVry University
Management Information Systems

Hai Vo Skills

Robotic Process Automation (RPA)
Intelligent Voice Response
Customer Relationship Management (CRM)
Workforce Optimization (WFO)
Natural Language Processing (NLP)
Speech Analytics
Virtual Assistance
Cloud Computing
Digital Transformation
Conversational AI
Intelligent Automation
Customer Experience Transformation
Contact Center Technology
Artificial Intelligence (AI)
Customer Engagement
ICM
Operating Systems
VoIP
CCNA
CTI
IPCC
Cisco Technologies
Contact Centers
IP
Network Architecture
Cisco Call Manager
Unified Communications
SaaS
Managed Services
Telephony
SIP
Telecommunications
Pre-sales
Professional Services
Avaya
Network Design
ACD
H.323
IVR
Cisco Systems Products
Omni
Consulting
Workforce
Market
Channel
Reporting Requirements
Discover
Payments
Overseeing
Expenses
Vendors
Local Government
Sales
Platform Architecture
Articulate
Driving
CX
Offerings
Business Requirements
Management
Design
Calls
Desktop Computers
Cultivating
Chat
Integration
Hospitality Industry
Routing
Report Design
Emerging Trends
Execution
Networking
System
Business Services
Call Routing
Healthcare
Team Management
Voice
Performers
Sales Engineering
Reports
Flat Patterning
Strategy
Internet Protocols
Strategies
Information Quality
Testing
Training
Customer Service
Solution
Scripting
Subject Matter Expert
Customer Acquisition
Documentation
Alcatel
Accounts Payable
POP
Pre Sales
Partnerships
Overflow
Hardware
Home Staging
Centrevu
Wireline
Perspective
Assessor
Customer Interaction
Production Support
Configurations
Thought Leadership
Applications
Orchestration
Communication
Business Analysis
Operations
Infrastructure Technologies
Dimension
Correlations
Service Quality
Solutions Design
Technology Consulting
Project Planning
Service Management
Project
Rollout
Engagement
Data Migration
Recognitions
Software Deployment
LinkedIn
Customer Experience
Phoenix
Banking
Growth Strategies
Obtain
Executive Management
Nexus
Traffic Analysis
Tax
Marketplace
Consolidate
Software
Arizona
Outlook
Organizational Behavior
Invoicing
Optimization
Advocate
Wireless
MIS
Delivery
Multi Site
Farms
Architecture
Coordinated
Automation
Databases

Hai Vo Summary

Hai Vo, based in Phoenix, AZ, US, is currently a Solutions Architect at Ema Unlimited. Hai Vo brings experience from previous roles at UiPath, Uniphore, Presidio and Dimension Data. Hai Vo holds a Bachelors in Public Health and Human Services, Management Information Systems @ University of Arizona. With a robust skill set that includes Robotic Process Automation (RPA), Intelligent Voice Response, Customer Relationship Management (CRM), Workforce Optimization (WFO), Natural Language Processing (NLP) and more. Hai Vo has 3 emails and 2 mobile phone numbers on RocketReach.

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