Hai Vo Email & Phone Number
Head of Solutions - North America @ Ema Unlimited
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Hai Vo Location
- Phoenix, AZ, US
Hai Vo Work
- Head of Solutions - North America @ (April 2025 - Present)
- Solutions Architect @ (April 2025 - Present)
- CX Solutions Architect @ (February 2024 - April 2025)
- Vice President - WW Sales Engineering @ (August 2019 - September 2023)
- Cloud and Digital Solutions Business Advisor @ (June 2018 - August 2019)
- Director, Customer Experience Practice @ (October 2015 - May 2018)
- Director - Consulting Services @ Nexus - A Dimension Data Company (October 2014 - October 2015)
- Practice Manager - Consulting Services and Contact Center @ Nexus - A Dimension Data Company (January 2014 - October 2014)
- Systems Engineering Manager - Customer Interaction Solutions @ Nexus - A Dimension Data Company (January 2005 - December 2013)
- Principal Consultant and Technical Architect @ Norstan Communications, Inc. (October 2001 - January 2005)
- Principal Consultant @ Norstan
- Principal Consultant @ Norstan (January 2002 - January 2005)
- Business Analyst @ (August 1999 - October 2001)
Hai Vo Education
- University of Arizona
Hai Vo Skills
- Robotic Process Automation (RPA)
- Intelligent Voice Response
- Customer Relationship Management (CRM)
- Workforce Optimization (WFO)
- Natural Language Processing (NLP)
- Speech Analytics
- Virtual Assistance
- Cloud Computing
- Digital Transformation
- Conversational AI
- Intelligent Automation
- Customer Experience Transformation
- Contact Center Technology
- Artificial Intelligence (AI)
- Customer Engagement
- ICM
- Operating Systems
- VoIP
- CCNA
- CTI
- IPCC
- Cisco Technologies
- Contact Centers
- IP
- Network Architecture
- Cisco Call Manager
- Unified Communications
- SaaS
- Managed Services
- Telephony
- SIP
- Telecommunications
- Pre-sales
- Professional Services
- Avaya
- Network Design
- ACD
- H.323
- IVR
- Cisco Systems Products
- Omni
- Consulting
- Workforce
- Market
- Channel
- Reporting Requirements
- Discover
- Payments
- Overseeing
- Expenses
- Vendors
- Local Government
- Sales
- Platform Architecture
- Articulate
- Driving
- CX
- Offerings
- Business Requirements
- Management
- Design
- Calls
- Desktop Computers
- Cultivating
- Chat
- Integration
- Hospitality Industry
- Routing
- Report Design
- Emerging Trends
- Execution
- Networking
- System
- Business Services
- Call Routing
- Healthcare
- Team Management
- Voice
- Performers
- Sales Engineering
- Reports
- Flat Patterning
- Strategy
- Internet Protocols
- Strategies
- Information Quality
- Testing
- Training
- Customer Service
- Solution
- Scripting
- Subject Matter Expert
- Customer Acquisition
- Documentation
- Alcatel
- Accounts Payable
- POP
- Pre Sales
- Partnerships
- Overflow
- Hardware
- Home Staging
- Centrevu
- Wireline
- Perspective
- Assessor
- Customer Interaction
- Production Support
- Configurations
- Thought Leadership
- Applications
- Orchestration
- Communication
- Business Analysis
- Operations
- Infrastructure Technologies
- Dimension
- Correlations
- Service Quality
- Solutions Design
- Technology Consulting
- Project Planning
- Service Management
- Project
- Rollout
- Engagement
- Data Migration
- Recognitions
- Software Deployment
- Customer Experience
- Phoenix
- Banking
- Growth Strategies
- Obtain
- Executive Management
- Nexus
- Traffic Analysis
- Tax
- Marketplace
- Consolidate
- Software
- Arizona
- Outlook
- Organizational Behavior
- Invoicing
- Optimization
- Advocate
- Wireless
- MIS
- Delivery
- Multi Site
- Farms
- Architecture
- Coordinated
- Automation
- Databases
Hai Vo Summary
- Hai Vo, based in Phoenix, AZ, US, is currently a Head of Solutions - North America at Ema Unlimited. Hai Vo brings experience from previous roles at Ema Unlimited, UiPath, Uniphore and Presidio. Hai Vo holds a University of Arizona. With a robust skill set that includes Robotic Process Automation (RPA), Intelligent Voice Response, Customer Relationship Management (CRM), Workforce Optimization (WFO), Natural Language Processing (NLP) and more. Hai Vo has 3 emails and 2 mobile phone numbers on RocketReach.
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