Greg Meares Email & Phone Number
Vice President Operations and Call Center Consultant @ Performance Connections Inc
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Greg Meares Location
- Beaufort, NC, US
Greg Meares Work
- 2011 -now Vice President Operations and Call Center Consultant @
- 2015 -now Managing Partner @
- 2008 -now Managing Director @
- 2013 -2015 Senior Consultant @
- 2012 -2013 Senior Consultant @ Crescendio, LLC
- 2010 -2011 Global Call Center Command Leader - Inside Sales and Project Management @
- 2009 -2010 SVP Call Center Operations @ Vector BPO
- 2004 -2009 Managing Director of Call Center Operations @
- 2007 -2009 Vendor Management and Operations - Call Center Outsource Partner Management @
- 2003 -2004 Director of Call Center Operations @
- 2001 -2003 VP of Call Center Operation @ TCIM
- 1997 -2001 Site Director Call Center Operations and Account Managment @ APAC
- 1996 -1997 Call Center Operation Manager @ Sylvan Prometrics
Greg Meares Education
- Villanova University 2017-2018
- Penn State University
Bachelor's degree
2016-2016 - Penn State University
Bacholars of Arts
1983-1987 - Columbia High School
General
1979-1983 - Villanova University
Lean Six Sigma Black Belt
Greg Meares Skills
- Call Centers
- Vendor Management
- Outsourcing
- Customer Satisfaction
- Customer Experience
- Business Development
- Performance Management
- Call Center
- Telecommunications
- Account Management
- CRM
- Customer Retention
- BPO
- Contact Centers
- Sales
- Process Improvement
- Workforce Management
- Strategic Planning
- Recruiting
- Sales Operations
- Operations Management
- Telemarketing
- Business Process Improvement
- VoIP
- Human Resources
- Sales Management
- Analytics
- Business Process
- Avaya
- Management
- Leadership
- Team Building
- Training
- Cross-functional Team Leadership
- Team Leadership
- Team Management
- Lead Generation
- Executive Management
- Coaching
- Call center start-up
- IVR
- Contact Center Operations
- Up-selling
- Inbound Marketing
- Hosted Voice
- New Business Development
- Call Center Leader
- Networking
- Service Delivery
- Wireless
- Public Speaking
- Audiovisuele Verhuur
- Vertaalcabines
- Up Selling
- Cross Functional Team Leadership
- Audiovisuele Installaties
- Congres Techniek
- Project Management
- Optimization
- Audiovisuele Diensten En Onderhoud
- Concerto
- Consulting
- Workforce
- Market
- Channel
- Profitability Enhancement
- Insurance
- Nortel
- G3r
- Vendors
- Windows
- Contact Center Technology
- Mentoring
- Adjustments
- Finance
- Performance Metrics
- Support Teams
- Witness
- Oversight
- Driving
- Strategy Alignment
- Cost Effective
- Miami
- Client Accounts
- Introducing
- Operational Efficiency
- ACD
- Executive Support
- Absenteeism
- P&l Management
- Vector
- Major Clients
- Directs
- Customer Support
- Driving Performance
- Data Conversion
- Diagnose
- Revenue
- Design
- Calls
- Funding
- Command Center
- Key Performance Indicators
- APAC
- Metrics
- Dialers
- Resolve
- Routing
- PowerPoint
- Licensed to Sell Insurance
- Strategic Partnerships
- Affiliation
- Salesforce.com
- Pennsylvania
- Workflow
- Supplier Evaluation
- Trees
- Profit
- Design Build
- Inside Sales
- Forecasting
- Business Services
- System
- Support Functions
- Switches
- Team Selection
- Offering
- Utilization
- Boosting
- Participative
- Reports
- Strategy
- Internet Protocols
- Predictive Dialers
- Learning Management Systems
- Strategies
- Attainment
- Rockwell
- Microsoft Excel
- Offshore
- Circuit
- Employee Training
- Staff Training
- Customer Service
- Enterprise Software
- Philippines
- Solution
- Preview
- Operational Excellence
- Emerging Technologies
- Results Driven
- Alcatel
- Partnerships
- Asterisk
- Global Operations
- P&l
- Solutions Marketing
- Cut
- Employee Engagement
- Disruption
- Csat
- Management System
- Spectrum
- Operating Systems
- IEX
- Accountability
- Applications
- Vendor Relations
- Client Services
- Communication
- Negotiation
- New Clients
- Business Operations
- Quality Assurance
- Cost Savings
- Operations
- Call Flow
- Leadership Development
- Business Analytics
- CMS
- Rolling
- Sales Trainings
- Avaya Technologies
- Technical Support
- Philosophy
- Contractual Agreements
- Metric
- Supports
- Facilities Management
- Employee Turnover
- Seat
- Service Levels
- Performance Center
- Data Migration
- Business Performance Management
- Presentations
- Increased Profitability
- Responsibility
- Internal Audit
- Financial Operations
- Attrition
- Business Units
- To $1
- Efficiencies
- Genesys
- Transparency
- Paris
- Switch
- Gross Profit
- Refining
- Sizes
- Start Ups
- Sourcing
- Boost
- Development Programs
- Investments
- Bonus
- Credentials
- Dallas
- Davox
- PABX
- Financial Services
- Margin Improvement
- Mac
- Outlook
- Attachment
- Relationship Building
- Microsoft Word
- Panama
- Turn Around Operations
- Interest Rates
- Stability
- Budgets
- Staff Development
- Customer Information
- Delivery
- Mergers and Acquisitions
- COPC
Greg Meares Summary
- Greg Meares, based in Beaufort, NC, US, is currently a Vice President Operations and Call Center Consultant at Performance Connections Inc. Greg Meares brings experience from previous roles at Transformational Leadership Development, CallCenterBestPractices.com, The LoBue Group and Crescendio, LLC. Greg Meares holds a 2017 - 2018 Villanova University. With a robust skill set that includes Call Centers, Vendor Management, Outsourcing, Customer Satisfaction, Customer Experience and more. Greg Meares has 1 mobile phone numbers on RocketReach.
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Greg Meares
Vice President Operations and Call Center Consultant
Beaufort, NC, US
Top Performance Connections Inc Employees
Greg Meares
Vice President Operations and Call Center Consultant
Beaufort, NC, US
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