Senior Customer Success Manager @ (April 2025 - March 2026)
Senior Customer Success Manager @ (February 2023 - April 2025)
Customer Success Manager @ (February 2022 - February 2023)
Service Delivery Manager @ (January 2021 - February 2022)
Technical Service Delivery Manager @ (July 2015 - December 2020)
Service Delivery Executive @ Wincor Nixdorf (January 2013 - July 2015)
Technical Services Consultant @ (March 2009 - January 2013)
Quality Assurance Officer @ (July 2008 - February 2009)
IT systems support engineer @ (November 2007 - April 2008)
Greg Haynes Education
University of Brighton
Bachelor's degree (Information Technology)
2002-2005
Greg Haynes Skills
Account Management
Business Reviews
CSM
Change Management
Client Onboarding
Client Relations
Cloud Computing
Communication
Customer Engagement
Customer Escalation Management
Customer Experience
Customer Journeys
Customer Relations
Customer Relationship Management (CRM)
Customer Retention
Customer Service
Customer Success
Customer Support
DevOps
Escalation Resolution
Executive Level Interaction
Executive Relationships
Google Workplace
IT Operations
IT Service Delivery
IT Service Management
ITIL Certified
ITIL Process
Incident Handling
Key Accounts
MI reports
Microsoft Azure
Microsoft Office
Onboarding
People Management
Performance Metrics
Post-Sales
Presentations
Product Adoption
Project Management
Relationship Building
Retail
SLA
Service Delivery
Service Management
Software Development
Software as a Service (SaaS)
Supplier Quality Management
Support Engineers
Team Leadership
Greg Haynes Summary
Greg Haynes, based in United Kingdom, is currently a Senior Customer Success Manager at Palo Alto Networks. Greg Haynes brings experience from previous roles at CyberArk, Venafi and Jetstack. Greg Haynes holds a 2002 - 2005 Bachelor's degree in Information Technology @ University of Brighton. With a robust skill set that includes Account Management, Business Reviews, CSM, Change Management, Client Onboarding and more. Greg Haynes has 3 emails on RocketReach.
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