Gemma Gray Email
Operations Director @ Verint
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Gemma Gray Location
- Glasgow, GB
Gemma Gray Work
- Operations Director @ (March 2014 - Present)
- Senior Project Manager @ (January 2013 - March 2014)
- Technical Team Lead @ (July 2012 - December 2012)
- Technical Team Leader @ (April 2011 - July 2012)
- Senior Business Process Developer @ (August 2006 - April 2011)
- Business Process Developer @ (August 2006 - August 2010)
- Intern @ (January 2004 - January 2005)
Gemma Gray Education
- University of Strathclyde
Software Engineering (Software Engineering/Maths)
2001-2006
Gemma Gray Skills
- Agile Methodologies
- Analysis
- Business Analysis
- Business Process
- Business Process Design
- Business Process Improvement
- Business Process Management
- Business Process Mapping
- CRM
- Capacity Planning
- Certified Scrum Master CSM
- Change Impact Analysis
- Communication
- Contact Centers
- Customer Experience
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Success
- Governance
- Implementation Experience
- Integration
- JBoss Application Server
- Leadership
- Management
- Microsoft Excel
- Negotiation
- Outsourcing
- Presales
- Presentations
- Problem Solving
- Process Improvement
- Program Management
- Project Delivery
- Project Management
- Project Planning
- Project Plans
- Quality Center
- Relationship Development
- Requirements Analysis
- Requirements Gathering
- SDLC
- Scrum
- Software Project Management
- Solution Architecture
- Stakeholder Management
- Team Leadership
- Teamwork
- Waterfall Project Management
- Sales
- JavaScript
- Customer Relationship Management Crm
- Customer Relationship Management
Gemma Gray Summary
- Gemma Gray, based in Glasgow, GB, is currently a Operations Director at Verint. Gemma Gray brings experience from previous roles at KANA Software and Sword Ciboodle, now part of KANA Software. Gemma Gray holds a 2001 - 2006 Software Engineering in Software Engineering/Maths @ University of Strathclyde. With a robust skill set that includes Agile Methodologies, Analysis, Business Analysis, Business Process, Business Process Design and more. Gemma Gray has 1 emails on RocketReach.
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