Frank Bruce Email
Technical Information Lead – Qualfon Mission Leader @ Qualfon
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Frank Bruce Location
- San José, CR
Frank Bruce Work
- 2022 -now Technical Information Lead – Qualfon Mission Leader @
- 2015 -2021 Contract Comercial Manager @
- 2014 -2014 Quality Manager @ AEGIS BPO Costa Rica
- 2013 -2014 Sales Quality Champion @
- 2013 -2014 Quality Supervisor @
- 2011 -2014 Account Team Leader @
- 2010 -2011 Quality Sales Champion, reporting specialist @
- 2010 -2011 Quality Sales Champion, reporting specialist @
- 2008 -2010 Standardization Manager @ Sykes
- 2007 -2009 Quality Manager @ Sykes
- 2001 -2008 COPC Auditor @ Sykes
- 1998 -1999 TRG @ Sykes
Frank Bruce Education
- Saint Clare College
Bachelor (Sciences)
1980-1984 - Escuela Juan Rafael Mora Porras
Conclusión de estudios primarios (Primer y segundo ciclos de enseñanza general basicos)
1976-1979
Frank Bruce Skills
- Call Center
- Workforce Management
- BPO
- Quality Assurance
- Strategy
- Team Leadership
- Outsourcing
- Service Delivery
- Operations Management
- Contact Centers
- Process Improvement
- Call Centers
- Management
- Microsoft Office
- Team Management
- Performance Management
- Customer Satisfaction
- Leadership
- Business Analysis
- ITIL
- Six Sigma
- Inbound Marketing
- Telecommunications
- Sla
- CRM
- Call Center Development
- IT Service Management
- Change Management
- Customer Service
- IT Management
- Customer Experience
- Business Process Improvement
- Vendor Management
- Avaya
- COPC
- Offshoring
- Transition Management
- Process Management
- Quality Management
- Business Process Outsourcing (BPO)
- Service-Level Agreements (SLA)
- Customer Relationship Management Crm
- Business Process Outsourcing Bpo
- Service Level Agreements Sla
- Business Process Outsourcing
- Service Level Agreements
- Customer Relationship Management
Frank Bruce Summary
- Frank Bruce, based in San José, CR, is currently a Technical Information Lead – Qualfon Mission Leader at Qualfon. Frank Bruce brings experience from previous roles at IBM, AEGIS BPO Costa Rica and StarTek. Frank Bruce holds a 1980 - 1984 Bachelor in Sciences @ Saint Clare College. With a robust skill set that includes Call Center, Workforce Management, BPO, Quality Assurance, Strategy and more. Frank Bruce has 2 emails on RocketReach.
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