Franck Berdat Email & Phone Number
Chief Customer Support Officer @ Basware
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Franck Berdat Location
- London, GB
Franck Berdat Work
- 2024 - now Chief Customer Support Officer @
- 2022 - 2024 VP Client Support @
- 2015 - 2022 Global Head of Technical Support @
- 2011 - 2015 EMEA Technical Support Senior Manager @
- 2009 - 2011 ITSM EMEA Support Section Manager @
- 2008 - 2009 Global Support Product Manager @
- 2006 - 2008 Quality Center support Delivery Manager @
- 2001 - 2006 Quality Center Support Manager @
Franck Berdat Education
- Certified Support Manager, SSPA (service & support professionals association) certification 2003null
- Zendesk Administor 2015null
- ServiceNow System Administrator training 2011null
- PRINCE2 Practitioner 2007null
- Foundation Certified in IT Service Management (ITIL) 2006null
Franck Berdat Skills
- IT Service Management
- ITIL
- Service Management
- Pre-sales
- Cloud Computing
- Unix
- SaaS
- Team Management
- Service Delivery
- Project Management
- Professional Services
- Outsourcing
- Business Analysis
- Technical Support
- HP
- Enterprise Software
- CRM
- Management
- Security
- Team Leadership
- Integration
- Project Portfolio Management
- Leadership
- Data Center
- Disaster Recovery
- Requirements Analysis
- VMware
- Customer Satisfaction
- IT Strategy
- Release Management
- Virtualization
- ITIL Certified
- Incident Management
- Solution Architecture
- IT Management
- Change Management
- Solution Selling
- Managed Services
- Software Project Management
- Enterprise Architecture
- Problem Management
- Service Desk
- Program Management
- Pre Sales
- Product Management
- Strategy
- ServiceNow
- Manufacturing
Franck Berdat Summary
- Franck Berdat, based in London, GB, is currently a Chief Customer Support Officer at Basware. Franck Berdat brings experience from previous roles at Kyriba, Symphony.com, Service-now.com and Hewlett-Packard Ltd.. Franck Berdat holds a Certified Support Manager, SSPA (service & support professionals association) certification. With a robust skill set that includes IT Service Management, ITIL, Service Management, Pre-sales, Cloud Computing and more. Franck Berdat has 2 emails on RocketReach.
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