Erin Caplin Email & Phone Number
Director of Learning and Development @ Advanced Call Center Technologies, LLC
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Erin Caplin Location
- Parker, CO, US
Erin Caplin Work
- 2024 - now Director of Learning and Development @
- 2023 - 2025 Senior Manager, Global Business Development and Client Services @
- 2016 - 2023 Director, Global Learning, Development, and Engagement @
- 2015 - 2016 Director, Leadership + Learning @
- 2011 - 2015 Senior Manager, Learning Innovations @
- 2009 - 2011 Project Manager, Global Skills Development @
- 2007 - 2009 Corporate Trainer @
- 2007 - 2007 Site Trainer @
- 2005 - 2007 Escrow Closer @
Erin Caplin Education
- Colorado Mesa University
BBA (Buisness Administration)
1996 - 2000
Erin Caplin Skills
- Customer Service
- Business Relationship Management
- Public Speaking
- Interpersonal Skills
- Training Needs Analysis
- Net Promoter Score
- Solution Selling
- Creative Problem Solving
- Business Development
- Training Program Development
- Needs Analysis
- Program Launches
- Leadership Development
- Training
- Cross-functional Team Leadership
- Program Management
- Leadership
- Management
- Project Management
- Learning Management
- Training Delivery
- Coaching
- Talent Management
- Onboarding
- Employee Engagement
- Program Launch
- BPO
- Call Center
- Employee Training
- Strategic Planning
- Recruiting
- Team Management
- Strategy
- CRM
- Team Leadership
- Organizational Development
- Team Building
- Call Centers
- Customer Retention
- Account Management
- Customer Experience
- Outsourcing
- Vendor Management
- Process Improvement
- Workforce Management
- Business Process Improvement
- Sales
- Change Management
- Customer Satisfaction
- Contact Centers
- Research
- Organizational
- Cross Functional Team Leadership
- Training Program
- Business Process
- Cross Functional Team
- Telecommunications
Erin Caplin Summary
- Erin Caplin, based in Parker, CO, US, is currently a Director of Learning and Development at Advanced Call Center Technologies, LLC. Erin Caplin brings experience from previous roles at Percepta and TeleTech. Erin Caplin holds a 1996 - 2000 BBA in Buisness Administration @ Colorado Mesa University. With a robust skill set that includes Customer Service, Business Relationship Management, Public Speaking, Interpersonal Skills, Training Needs Analysis and more. Erin Caplin has 2 emails and 1 mobile phone numbers on RocketReach.
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