Customer Success Manager @ (January 2022 - March 2025)
Senior Customer Success Manager @ (February 2021 - December 2021)
Customer Success Manager @ (July 2020 - February 2021)
Customer Operations Manager @ (January 2020 - July 2020)
Customer Operations Specialist @ (November 2018 - January 2020)
Project Manager @ (January 2018 - October 2018)
Customer Happiness Specialist @ (July 2017 - January 2018)
Wellness Specialist @ (July 2016 - July 2017)
Wellness Fitness Intern @ (January 2016 - May 2016)
Student Caller @ (August 2014 - June 2015)
Emma Mika Education
The University of North Carolina at Chapel Hill
Bachelor of Arts - BA (Sports and Exercise)
2012-2016
Emma Mika Skills
Big-picture Thinking
CRM
Change Management
Client Relations
Client Relationships Strengthening
Client Services
Communication
Community Outreach
Cross-functional Collaborations
Customer Engagement
Customer Experience
Customer Service
Customer Success
Data Analysis
Data Management
Documentation
Email Marketing
Employee Wellness Programs
English
Event Management
Event Planning
Fundraising
Interpersonal Communication
Meeting Scheduling
Microsoft Excel
Microsoft Office
Multitasking
Operations Management
Organization Skills
Organizing Meetings
Problem Solving
Process Efficiency
Process Management
Process Optimization
Product Management
Project Coordination
Project Management
Remote User Support
Salesforce.com
Scalability
Smartsheet
Software as a Service (SaaS)
Start-ups
Teamwork
Time Management
Wellness
Zendesk
Emma Mika Summary
Emma Mika, based in Chapel Hill, NC, US, is currently a Senior Customer Success Manager at DroneDeploy. Emma Mika brings experience from previous roles at DroneDeploy and VitalSource. Emma Mika holds a 2012 - 2016 Bachelor of Arts - BA in Sports and Exercise @ The University of North Carolina at Chapel Hill. With a robust skill set that includes Big-picture Thinking, CRM, Change Management, Client Relations, Client Relationships Strengthening and more. Emma Mika has 2 emails on RocketReach.
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