Emerge Queue Information

Emerge Queue is the sole provider of Qmatic AB (Sweden) Customer Experience solutions in South Africa and other African countries. We are a Qmatic Premier Partner and the market leader in South Africa. Qmatic is the world leader in managing customer journeys through specialised Customer Experience Management (CEM) solutions. Qmatic helps clients engage and interact with their customers from the very first touch point. They gather information around the customer journey and help create brand value from improved customer experiences. By creating a seamless customer journey from online channels through to face-to-face meetings, Qmatic enhances the customer experience and strengthens their clients’ brands. It’s estimated that more than a quarter of the world’s population pass through a Qmatic system every year, enabled through a partner network in 120 countries that use our wide variety of Customer Experience Management (CEM) solutions.