Elle O'Connor Email & Phone Number
Manager of Customer Success @ SmartBear
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Elle O'Connor Location
- Milton, MA, US
Elle O'Connor Work
- Manager of Customer Success @ (March 2026 - Present)
- Ambassador and Member @ (September 2025 - Present)
- Manager of Customer Experience and Success @ (April 2024 - September 2025)
- Manager of Customer Experience @ (June 2021 - January 2024)
- Customer Experience Director @ (March 2020 - June 2021)
- Customer Success Director @ (October 2019 - March 2020)
- Senior Customer Success and Account Manager @ (June 2018 - October 2019)
- Account Manager @ (June 2016 - June 2018)
- Online Video Consultant @ (April 2014 - June 2016)
- Department Manager @ (March 2012 - April 2014)
- Assistant Department Manager @ (July 2011 - March 2012)
- Salesperson @ (February 2011 - July 2011)
- Waterfront Director @ (May 2010 - October 2010)
Elle O'Connor Education
- Williston Northampton School
High School Diploma
- Bryn Mawr College
B.A. (Anthropology & French and Francophone Studies)
- Université de Paris
(History, Anthropology, Sociology)
Elle O'Connor Skills
- Performance Management
- Adaptation
- Cross-functional Team Leadership
- Project Management
- Communication
- Customer Experience
- Voice of the Customer
- Cross-functional Alignment
- Net Promoter Score
- Presentations
- Coaching
- Product Adoption
- Executive Sponsorship
- Delegation
- Business-to-Business (B2B)
- Strategic Thinking
- Renewals
- Managing Meetings
- Client Services
- Implementation Plans
- Customer Education
- Coaching & Mentoring
- Client Relations
- People Management
- Cross-functional Coordination
- Solution Focused
- Gainsight
- Google Workspace
- Jira
- Confluence
- Customer Engagement
- Customer Satisfaction
- Creative Problem Solving
- Social Media
- Research
- Customer Relationship Management (CRM)
- Customer Retention
- Account Management
- Sales
- Business Development
- Salesforce.com
- PowerPoint
- Software as a Service (SaaS)
- Microsoft Word
- Public Speaking
- Leadership
- Management
- Teaching
- Fundraising
- Customer Experience Management
Elle O'Connor Summary
- Elle O'Connor, based in Milton, MA, US, is currently a Manager of Customer Success at SmartBear. Elle O'Connor brings experience from previous roles at AI-Powered Women, Delinea and Brightcove. Elle O'Connor holds a High School Diploma @ Williston Northampton School. With a robust skill set that includes Performance Management, Adaptation, Cross-functional Team Leadership, Project Management, Communication and more. Elle O'Connor has 2 emails and 1 mobile phone numbers on RocketReach.
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