Effectly AB Information

Effectly applies the latest in XM (Experience management) research and technology to help mid to large-sized companies align their entire organization with their employees and customers. By combining advanced customer-experience software from Qualtrics, an award-winning Experience Management platform for employee, customer, product- and brand experience, Success Advisors that help you set and reach your goals, and a 24/7/365 Program Support team to take care of the day-to-day tasks - Effectly ensures your transformation into a customer-obsessed organization is a lasting one. Effectly’s customer-experience products and services are the most comprehensive in the industry - including rapid voice-to-text transcription and AI analysis across every touchpoint, custom dashboards and reports that provide actionable insight into customers and employees, the ability to respond to customer feedback in real time, a review platform that boosts your organization’s average ratings and more. Effects arising with us are quantified by: - Increased customer loyalty - Increased retention and sales - Increasing CLV (Customer-lifetime-value) - Reduced churn (customer-at-risk) - Increased recommendation factor (NPS) - Increased share value Our method for creating direct quantifiable values is based on a program of customer obsession and a framework for customer centricity, containing seven competencies based on the most recent research. We help you to see the big picture through the eco-system for the employee- and customer experiences with Customer Journey Mapping and Voice-of-the-Customer & Employee programs. It creates greater understanding among all employees and provides insights into a learning feedback loop — that with a strong feeling of participation, ownership and continuous improvement with direct effect. We empower people for wow-moments.