eDesk Information

Intelligent customer engagement and extraordinary support for eCommerce sellers, everywhere they sell. eDesk empowers ecommerce brands & marketplace sellers to deliver faster, smarter, AI-driven customer experiences across every channel, from marketplaces and webstores to social media and email, all from one unified inbox. Our eCommerce helpdesk platform delivers intelligent customer engagement by centralizing all your customer messages, automating repetitive support tasks, and turning customer conversations into growth. With eDesk, your team can resolve issues faster, delight more customers, and scale efficiently, everywhere you sell. Features: Mailbox - One unified inbox for all your customer messages AI Agent - Automate up to 65% of support across every channel Chatbot - 24/7 webstore support that converts browsers into customers Pre-sales - Turn support into a revenue driver Insights - Real-time reporting to optimize support operations Feedback - Send smart selective review requests to happy customers Trusted by thousands of merchants and global brands, eDesk connects seamlessly with over 300 major marketplaces & channels including Amazon, TikTok Shop, eBay, Shopify, and Walmart, so every message, order, and review is managed from one place. We believe customer service should be simple, proactive, and profitable. eDesk makes it happen.