Douglas da Silva Email & Phone Number
Diretor Associado de Governança da Experiência @ Concentrix
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Douglas da Silva Location
- State of São Paulo, Brazil
Douglas da Silva Work
- 2025 -now Diretor Associado de Governança da Experiência @
- 2023 -2025 Gerente Sr. de Sustentação em CX @
- 2022 -2022 Gerente de Canais Escalados em CX @
- 2021 -2022 Gerente de Operações em CX @
- 2019 -2021 Coordenador de Experiência do Cliente | Social Experience @
- 2019 -2019 Coordenador de Experiência do Cliente | Processos e Projetos @
- 2016 -2019 Coordenador de Experiência do Cliente | Operações @
- 2015 -2016 Head de Experiência do Cliente B2B | B2C @ hellofood Brasil
- 2013 -2015 Coordenador de SAC @
- 2011 -2013 Supervisor de SAC @
- 2009 -2011 Atendente and Auxiliar Administrativo @
Douglas da Silva Education
- Fundação Getulio Vargas
Master of Business Administration - MBA (Gerenciamento de Projetos)
2019-2021 - EF Language Schools for Professionals
Exchange New York (General English)
2019-2019 - UNIP - Universidade Paulista
Graduado (Administração de Empresas)
2012-2015
Douglas da Silva Skills
- PowerPoint
- Call Center
- Operating Systems
- Microsoft PowerPoint
- Motivational Speaking
- English
- Negotiation
- Team Leadership
- Strategic Planning
- Erp Planejamento De Recursos Empresariais
- Atendimento ao Cliente
- Business Planning
- Microsoft Office
- Centros De Contato
- Contact Centers
- Microsoft Excel
- Training
- Business Intelligence
- Planejamento empresarial
- Centrais De Atendimento
- Indicadores Chave De Desempenho
- Business Strategy
- Management
- Sistemas operacionais
- Treinamento
- Outsourcing
- Marketing Strategy
- Key Performance Indicators
- Motivation
- ERP
Douglas da Silva Summary
- Douglas da Silva, based in State of São Paulo, Brazil, is currently a Diretor Associado de Governança da Experiência at Concentrix. Douglas da Silva brings experience from previous roles at QuintoAndar and XP Inc.. Douglas da Silva holds a 2019 - 2021 Master of Business Administration - MBA in Gerenciamento de Projetos @ Fundação Getulio Vargas. With a robust skill set that includes PowerPoint, Call Center, Operating Systems, Microsoft PowerPoint, Motivational Speaking and more. Douglas da Silva has 2 emails and 3 mobile phone numbers on RocketReach.
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