2023 -now Vice President, Partnership Support @ FocalPointCX
2021 -2023 Director Of Operations @
2021 -2021 Vice President Client Services @
1995 -2020 Site Director and Director of Operations @
Doug Garrison Education
Illinois Central College
Doug Garrison Skills
Communication
Leadership Development
Problem Solving
Analytical Skills
Client Relations
Customer Service
Client Services
Training
Call Center Administration
Team Leadership
Operational Excellence
Customer Experience Management
Start-ups
Recruiting
Strategy
Leadership
Sales
Call Center Development
Call Center
Workforce Management
Management
Customer Experience
Call Centers
Contact Centers
Performance Management
BPO
Telecommunications
Customer Retention
Telemarketing
CRM
Vendor Management
Team Management
Customer Satisfaction
Inbound Marketing
Avaya
Outsourcing
Sla
IVR
Operations Management
Offshoring
Telephony
CTI
Customer Acquisition
Account Management
Contact Center Operations
Technical Support
Business Process Improvement
Contact Center Management
Contact Center Strategy
Doug Garrison Summary
Doug Garrison, based in Lincoln, NE, US, is currently a Vice President, Partnership Support at FocalPointCX. Doug Garrison brings experience from previous roles at Qualfon, MCI and HKT Teleservices (Formerly PCCW Teleservices). Doug Garrison holds a Illinois Central College. With a robust skill set that includes Communication, Leadership Development, Problem Solving, Analytical Skills, Client Relations and more. Doug Garrison has 1 emails and 1 mobile phone numbers on RocketReach.
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