DevRev Information

DevRev helps companies resolve customer and employee requests from start to finish. Nobody asked for a ticket number. They asked for access, an answer, or a fix. Getting there takes more than one system. The policy may be in a knowledge base, the history in a ticket, and the action somewhere else. DevRev connects those pieces through Shared Memory so AI can investigate and act across the tools a company already uses, within its permissions and approval rules. Computer works alongside people to find answers, investigate issues, and take permitted actions. Agents take on defined jobs and carry out the steps. Routine requests can be resolved automatically. When a person needs to decide, they get the facts and the work already done. The systems of record stay put. The work doesn’t have to. DevRev moves requests through investigation and action instead of leaving customers and employees with a promising link and a long wait. The numbers matter, too On Enterprise-Bench, Computer achieved 94.3% accuracy and used roughly 4.4x fewer tokens per correct answer than a fetch-based agent using the same model. Its token use stayed roughly flat as the dataset grew 256x. In an airline payment-support workflow, cases that took up to 30 minutes were resolved in under 3. In an employee IT rollout, 54% of requests were resolved automatically at launch. If we’re going to call it self-service, it should actually finish something. DevRev is headquartered in Palo Alto, with eight global offices. We’re backed by Khosla Ventures and Mayfield, with $150M+ raised. Founded by Dheeraj Pandey, former co-founder and CEO of Nutanix [NASDAQ: NTNX], and board member at Adobe [NASDAQ: ADBE], alongside Manoj Agarwal, former SVP of Engineering at Nutanix.