Devicebits Information

DeviceBits is a software company focused on AI driven customer service products for consumers and agents across online knowledge bases and call centers. DeviceBits’ cloud-based platform learns from interactions between customers & support, enabling organizations to improve customer retention, to reduce call center volume, and to empower customers self-service. The DeviceBits Vision: To build the most effective, self-learning, self-authoring, and data-collection platform to enable all customer service & support roles. Product Overview: Academy- Increasingly Intelligent Self-Service Academy is an effective, self-learning knowledge center that uses AI to guide users through a mixed media support journey. Each Academy destination will contain content including increasing intelligent FAQs, Guides, Tutorials, that are linked to predictive user journeys, leading to positive outcomes for the consumer. www.devicebits.com/academy -CareAssist - Creating Successful Call Centers CareAssist is empowering call center agents to learn, assist, & contribute to a better customer service experience. Better NPS scores, lower call times www.devicebits.com/careassist BOT+ - Self Learning + Self Improving + Self Maintaining chatbot DeviceBits BOT+ is quite literally the answer for a smarter, more manageable chatbot www.devicebits.com/botpluschatbot - SupportPredict- AI Knowledge Repository SupportPredict is an out-of-the-box AI platform leveraging real user behaviors in a cross-channel collection engine containing more than 150 million user behaviors and feedback per year. Applying artificial intelligence (AI), machine learning algorithms, and predictive analytics, SupportPredict enables your organization to make measurable decisions. Our entire suite of products were built to feed and be fed by the ever increasing knowledge base, allowing for infinite improvement. www.devicebits.com/supportpredict